Open to opportunities

Karen Acosta

@karenacosta

Message

I streamline customer operations, lead intake, community engagement, and logistics coordination for U.S.-based teams.

Colombia

Message

What I'm looking for

I'm looking for a remote customer operations, community management, or logistics coordination role where I can improve client intake, communication, scheduling, and service workflows for a fast-paced team.

I've supported U.S.-based teams at The Law Office of Sharon Abaud, Fresh Desk, Foundever, Leanstaffing, and Sitel through customer operations, lead intake, scheduling, and logistics coordination.

At The Law Office of Sharon Abaud, I was promoted from Appointment Setter to Community Manager within two months. I manage social content and inbound community conversations while qualifying leads and routing them to the appropriate agents to streamline client intake.

I've also tracked freight across U.S. routes, coordinated carriers and drivers, handled phone and chat support, processed refunds, and created process documentation to improve service workflows. I work bilingually in Spanish and English, with German language skills as well.

Experience

Work history, roles, and key accomplishments

Community Manager

The Law Office of Sharon Abaud

Jun 2024 - Jun 2026 (2 years)

Promoted from Appointment Setter to Community Manager within two months. Created and managed social media content, responded to inbound messages, and qualified leads for client intake.

Social Media Management Content Creation Community Engagement Lead Qualification CRM Software