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Kareen RichardsKR
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Kareen Richards

@kareenrichards

Virtual Administrative Specialist at Legacy Inc, coordinating social media content and audience engagement.

Jamaica
Message

At Legacy Inc, I develop and curate social media content that aligns with the company’s brand and marketing objectives. I also respond to audience comments and messages and help maintain consistent messaging across channels.

At RVU Management, I led consumer credit dispute resolution efforts that improved more than 100 clients’ credit scores by an average of 108 points within 30 days. I analyzed credit scores, managed disputes with credit bureaus and creditors, and supported clients through the process.

At Rv Unlimited, I provided virtual administrative support, including managing email correspondence and scheduling appointments. I also organized digital files and databases and coordinated meetings and projects.

I’ve worked with customer service, data entry, and project coordination, and I use Microsoft Office tools alongside platforms such as Monday, Asana, and Credit Repair Cloud.

Experience

Work history, roles, and key accomplishments

LI
Current

Social Media Coordinator/Manager

Legacy Inc

Sep 2023 - Present (3 years 2 months)

Developed and curated engaging content for social media platforms, aligning with brand and marketing objectives. Maintained brand consistency and collaborated with departments to ensure alignment with marketing strategies.

RM

Credit Repair Specialist

RVU Management

Nov 2023 - Nov 2023 (0 months)

Led consumer credit dispute resolution efforts, improving 100+ client credit scores by an average of 108 points within 30 days. Analyzed credit scores, managed disputes, and negotiated with creditors to improve client financial standing.

Education

Degrees, certifications, and relevant coursework

DC

Derrick Rochester Campus

NCTVET Front Office Supervision Level 3, Customer Service

Completed NCTVET Front Office Supervision Level 3 with a minor in Customer Service.

BH

Bishop Gibson High

CXC, General Sciences

Completed CXC with a minor in General Sciences, achieving grades in POB, English B, Human and Social Biology, and Social Studies.

Tech stack

Software and tools used professionally

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