At JCCA (Jewish Child Care Association), I handle escalated calls and provide technical support to end users. I configure Active Directory, manage user accounts and access rights, and support computer hardware.
At Ovation Travel Group, I monitored ticket queues and provided remote and on-site support for users across the United States. I also deployed Windows images and worked on Active Directory and Group Policy migration strategies.
At Compucom (Credit Suisse), I supported Windows environments and managed desktop imaging with Acronis. I streamlined troubleshooting workflows to close 20 support tickets per day and cut response times by 20 minutes.
