Kappo Grace

I provide executive-level remote support through virtual assistance and customer service work, handling calendars, meeting coordination, and multi-channel communications. At Ikio Digital Solutions, I support senior leadership with executive assistance, reports and documentation, and follow-ups on action items and deadlines.

Before that, I managed patient-facing communications at Noval Specialist Eye Clinic—booking and confirming appointments, resolving complaints and billing queries, and keeping confidential patient records accurate. I also coordinated patient concerns with clinical staff to keep service delivery smooth.

I’ve also supported recruitment teams as a virtual assistant at Pronext Manpower Agency and Just Hired Recruitment Agency, managing candidate pipelines and documentation, scheduling interviews, and preparing regular progress reports for management. Across roles, I’ve handled high-volume communication, digital file management, and administrative operations in fast-paced virtual environments.