kapil sharma
@kapilsharma6
I resolve logistics escalations and improve customer outcomes across remote, cross-time-zone operations.
IndiaWhat I'm looking for
I've managed end-to-end logistics operations at Amazon Development Centre across North American supply channels, sustaining a 96%+ customer satisfaction rating.
I served as the primary partner for critical transit escalations between global carriers, fulfillment warehouses, and international corporate stakeholders. I used real-time shipping data to identify bottlenecks, optimize supply-chain frameworks, and provide transparent performance reporting.
At CEAT Tyres and Apollo Tyres, I supported B2B logistics accounts through fleet audits, wear analytics, account health tracking, and preventative-care training. My work helped clients improve fleet performance, reduce Cost-Per-Kilometer, extend asset life, and renew high-value contracts.
In my current emergency management role at GVK EMRI, I coordinate time-critical cases, maintain compliant documentation, and independently prioritize concurrent incidents. I bring that same structured, SLA-driven approach to remote customer success and operations work.
Experience
Work history, roles, and key accomplishments
Emergency Management Executive
GVK EMRI
Jul 2026 - Present (1 month)
Coordinate real-time dispatch and medical response during high-pressure incidents, ensuring SLA compliance and accurate documentation. Triage and prioritize concurrent situations independently.
Managed end-to-end logistics operations across North American supply channels, sustaining a 96%+ customer satisfaction rating. Resolved critical transit escalations with carriers and warehouses via remote communication.
Service Engineer
CEAT Tyres Ltd.
Oct 2021 - Jun 2022 (8 months)
Drove B2B customer success and account health through structural audits and performance reviews, securing fleet contract renewals. Identified client pain points and pitched solutions to improve KPIs.
Service Executive
Apollo Tyres Ltd.
Jul 2018 - Sep 2021 (3 years 2 months)
Conducted field inspections and wear analytics for logistics accounts to maximize vehicle uptime and fuel economy. Translated diagnostics into maintenance schedules, lowering client cost-per-kilometer.
Education
Degrees, certifications, and relevant coursework
Rajasthan Technical University
Bachelor of Technology, Mechanical Engineering
Bachelor of Technology in Mechanical Engineering from Rajasthan Technical University, Jodhpur, graduated in May 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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