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Kanykei Paizova

@kanykey

Customer Support Specialist with 3+ years of experience helping clients onboard smoothly and resolve issues with calm, clear communication.

Kyrgyzstan

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What I'm looking for

I’m looking for a customer support role where I can own onboarding end-to-end, resolve complaints with calm communication, and improve workflows using tools like Zendesk. I value teams that prioritize quality, discretion, and continuous service improvement.

I’m a customer-facing support professional with 3+ years of experience guiding new clients from first contact to confident product use. I focus on early pain-point detection, thoughtful follow-through, and long-term satisfaction—especially in fast-moving, high-stakes environments.

In client relations, I’ve helped convert inbound inquiries into enrolled clients (approximately 12% of 40+ daily leads) and supported onboarding across programs and digital platforms. I’m practiced in complaint and conflict resolution, keeping relationships positive while coordinating between teams to resolve scheduling and service issues.

I also bring strong operational and education support experience—serving 200+ guests daily, supporting teachers and internal escalations, and managing remote operations across multiple client projects (including Klaviyo workflow support). Known for calm composure under pressure and clear written communication, I ensure service stays both efficient and human.

Experience

Work history, roles, and key accomplishments

Current

Client Relations & Consultation Manager

Current

Education Center

Mar 2026 - Present (4 months)

Converted ~12% of 40+ daily inbound inquiries into enrolled clients via WhatsApp and Telegram consultations. Manages client complaints and scheduling/service issues, maintains client records, and supports onboarding to center programs and digital platforms.

Customer Retention client support Consultation Client Onboarding Complaint Resolution Relationship Management WhatsApp Telegram Client Records Reporting Notion Zendesk

Guest Services Specialist

International Cruise Line

Mar 2024 - Jan 2026 (1 year 10 months)

Served 200+ guests daily in a high-volume hospitality environment with a multinational team, completing two contracts and receiving a promotion. Handled high-pressure guest complaints, de-escalated conflicts, and maintained service and quality standards.

Customer Support Guest Service Conflict Resolution De escalation Service standards

Operations Support Specialist

Reach Realm (E-commerce)

Feb 2021 - Jul 2023 (2 years 5 months)

Provided remote operational support across 8 simultaneous client projects, coordinating asynchronous communication with international team leads. Managed Klaviyo email workflows and supported campaign reporting, while preparing operational reports and handling async team communication.

Workflow Management Remote Operations Support Asynchronous Communication Project Coordination Klaviyo Operational Reporting

Methodology Specialist & Consultant

IT Academy

Nov 2022 - Jun 2023 (7 months)

Delivered structured consultations to staff and learners on educational processes. Analyzed performance data to identify issues and recommend improvements, and produced regular reports with constructive feedback.

Educational Consulting Process Improvement Performance Analysis Reporting Feedback

Support & School Admin Specialist

IT Step Academy

Aug 2022 - Mar 2023 (7 months)

Resolved daily support queries and technical issues for 10–15 teachers via email and internal platforms. Administered school applications (user management, issue resolution, and data entry), acted as the first point of contact for escalations, and supported operational reporting and workflow documentation.

Technical Support Email Support Issue Resolution Data Entry Google Workspace Slack Escalation Management