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@afinazholdosheva
Customer service specialist dedicated to enhancing client satisfaction.
KyrgyzstanI am a dedicated customer service specialist with extensive experience in managing client relationships and ensuring high-quality service delivery. My journey began with Global Tech Solutions, where I honed my skills in preparing detailed reports and managing executive calendars. I take pride in my ability to streamline processes and enhance customer satisfaction through effective communication and organization.
In my most recent role at Life Consulting Agency, I have successfully implemented digital tools for document management, which significantly improved customer interactions. My proficiency in MS Excel and Google Workspace has allowed me to maintain organized customer data and provide exceptional administrative support. I am passionate about leveraging technology to optimize service offerings and enhance overall efficiency.
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Work history, roles, and key accomplishments
Life Consulting Agency
Feb 2024 - Present (1 year 9 months)
Organized and maintained customer data and records, ensuring smooth operations and efficient service. Provided administrative support and managed customer service operations, implementing digital tools for improved interaction and efficiency.
ABC Consulting
Jun 2022 - Feb 2024 (1 year 8 months)
Managed client projects with a focus on customer satisfaction. Conducted research and data entry, coordinated virtual meetings, and provided exceptional customer service to maintain positive relationships.
Global Tech Solutions
Apr 2020 - Jun 2022 (2 years 2 months)
Prepared detailed customer service reports and managed executive calendars. Assisted in budget preparation and collaborated with departments to streamline processes, enhancing customer satisfaction.
Degrees, certifications, and relevant coursework
Leadership Program, Leadership Development
2021 - 2022
Engaged in the American Leaders Program, focusing on leadership skills and community engagement through various initiatives.
Exchange Program, Cultural Exchange
2020 - 2021
Participated in an exchange program in the USA, gaining cultural insights and enhancing personal development through immersive experiences.
Software and tools used professionally
KyrgyzstanYou can contact Afina and 90k+ other talented remote workers on Himalayas.
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