Open to opportunities

Afina Zholdosheva

@afinazholdosheva

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Customer service specialist dedicated to enhancing client satisfaction.

Kyrgyzstan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service specialist with extensive experience in managing client relationships and ensuring high-quality service delivery. My journey began with Global Tech Solutions, where I honed my skills in preparing detailed reports and managing executive calendars. I take pride in my ability to streamline processes and enhance customer satisfaction through effective communication and organization.

In my most recent role at Life Consulting Agency, I have successfully implemented digital tools for document management, which significantly improved customer interactions. My proficiency in MS Excel and Google Workspace has allowed me to maintain organized customer data and provide exceptional administrative support. I am passionate about leveraging technology to optimize service offerings and enhance overall efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Life Consulting Agency

Feb 2024 - Present (1 year 4 months)

Organized and maintained customer data and records, ensuring smooth operations and efficient service. Provided administrative support and managed customer service operations, implementing digital tools for improved interaction and efficiency.

MS Excel Zoom Customer Service Document Management Communication Scheduling Administrative Support

Client Support Specialist

ABC Consulting

Jun 2022 - Feb 2024 (1 year 8 months)

Managed client projects with a focus on customer satisfaction. Conducted research and data entry, coordinated virtual meetings, and provided exceptional customer service to maintain positive relationships.

Project Management Customer Research Data Entry Customer Service Communication Scheduling Documentation Problem Solving

Executive Customer Service Coordinator

Global Tech Solutions

Apr 2020 - Jun 2022 (2 years 2 months)

Prepared detailed customer service reports and managed executive calendars. Assisted in budget preparation and collaborated with departments to streamline processes, enhancing customer satisfaction.