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Elmara Aknazar kyzy

@elmaraaknazarkyzy

Customer support specialist driving product growth and operational efficiency.

Kyrgyzstan
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What I'm looking for

I seek a client-focused role in fintech or customer-facing teams where I can apply product support, market analysis, and operational skills to improve CX and drive measurable growth.

I am a dedicated customer support specialist with hands-on experience in customer service, sales, and financial management across e‑commerce and hospitality environments. I combine strong problem‑solving abilities with excellent communication skills and a customer‑first approach.

At WB I launched and optimized a seasonal product line, scaled advertising performance, and improved key metrics such as CTR and add‑to‑cart rates while managing production and quality for 600 units. In hospitality and operations roles I streamlined workflows, reconciled revenues, and drove efficiencies that reduced discrepancies and stockouts.

I am multilingual and thrive in diverse, fast‑paced teams; I seek to leverage my skills in client assistance, product support, market analysis, and operational coordination—particularly within fintech or consumer‑facing companies aiming to improve customer experience and drive measurable growth.

Experience

Work history, roles, and key accomplishments

HC

Hospitality Management Intern

Hotel Maso Corto

Oct 2024 - Feb 2025 (4 months)

Streamlined bar and dining operations serving up to 300 guests per shift, reconciled daily revenues up to €2,000 reducing cash discrepancies by 30%, and cut restock lead times by 25% through demand forecasting and supplier negotiation.

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Cassino e del Lazio Meridionale logoUM

Università degli Studi di Cassino e del Lazio Meridionale

Bachelor of Science, Business and Economics

B.S. in Business and Economics completed in October 2024.

Széchenyi István Egyetem logoSE

Széchenyi István Egyetem

Erasmus exchange program at Széchenyi István University completed in January 2024.

BU

Bishkek State University

Bachelor of Science, Management and Tourism

B.S. in Management and Tourism awarded in June 2019.

Tech stack

Software and tools used professionally

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Elmara Aknazar kyzy - Marketplace Seller & Brand Manager - WB | Himalayas