Elmara Aknazar kyzy
@elmaraaknazarkyzy
Customer support specialist driving product growth and operational efficiency.
KyrgyzstanWhat I'm looking for
I am a dedicated customer support specialist with hands-on experience in customer service, sales, and financial management across e‑commerce and hospitality environments. I combine strong problem‑solving abilities with excellent communication skills and a customer‑first approach.
At WB I launched and optimized a seasonal product line, scaled advertising performance, and improved key metrics such as CTR and add‑to‑cart rates while managing production and quality for 600 units. In hospitality and operations roles I streamlined workflows, reconciled revenues, and drove efficiencies that reduced discrepancies and stockouts.
I am multilingual and thrive in diverse, fast‑paced teams; I seek to leverage my skills in client assistance, product support, market analysis, and operational coordination—particularly within fintech or consumer‑facing companies aiming to improve customer experience and drive measurable growth.
Experience
Work history, roles, and key accomplishments
Marketplace Seller & Brand Manager
WB
Feb 2024 - Present (1 year 8 months)
Launched and optimized a seasonal skirt line shipping 600 units with 98% quality compliance; boosted platform CTR from 0.52% to 6.6% and sustained 15% month-over-month sales growth through targeted ads and trend optimization.
Hospitality Management Intern
Hotel Maso Corto
Oct 2024 - Feb 2025 (4 months)
Streamlined bar and dining operations serving up to 300 guests per shift, reconciled daily revenues up to €2,000 reducing cash discrepancies by 30%, and cut restock lead times by 25% through demand forecasting and supplier negotiation.
Hospitality Management Intern
Ristorante Ristoro Salute
Jun 2022 - Sep 2022 (3 months)
Delivered F&B service for up to 50 covers per shift, increased average check value by 10% through upselling, and reduced order errors by 40% by training junior staff on cultural sensitivity and timing standards.
Operations Management Intern
Chocolate Fabric Factory
Apr 2021 - Aug 2021 (4 months)
Supported production of 2,000 chocolate units per day achieving 99.5% quality compliance; improved line efficiency by 15% and raised on-time delivery from 85% to 98% by resolving shipment inquiries within 24 hours.
Education
Degrees, certifications, and relevant coursework
UMUniversità degli Studi di Cassino e del Lazio Meridionale
Bachelor of Science, Business and Economics
B.S. in Business and Economics completed in October 2024.
SESzéchenyi István Egyetem
Erasmus exchange program at Széchenyi István University completed in January 2024.
Bishkek State University
Bachelor of Science, Management and Tourism
B.S. in Management and Tourism awarded in June 2019.
Availability
Location
KyrgyzstanAuthorized to work in
Job categories
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