Amantur Isaev

I’m a Technical Support Engineer with 3+ years of experience in high-availability fintech and B2B SaaS environments. I’ve demonstrated the ability to reduce resolution times and improve system stability, including cutting critical incident resolution by 90% at a regional bank.

I’m confident triaging complex bugs, turning ambiguous stakeholder issues into actionable next steps, and improving consistency with strong internal communication. I also set up proactive monitoring and daily health checks using ELK/Grafana to prevent potential outages.

Most recently, at Aristek Systems, I transformed sparse notes and 5+ hours of video into a structured knowledge base that helped new support hires become productive in their first week. I triaged and reproduced stakeholder-reported bugs in sandbox environments, and converted Jira inputs into precise Rocket.Chat threads for developers and testers.

Previously at Kompanion Bank, I managed a high-volume support queue, resolved 100+ tickets daily, and led incident resolutions across critical service disruptions. I also maintained core banking stability with Grafana and the ELK Stack and performed 35+ monthly IAM audits; earlier, I supported internal teams, administered infrastructure, and built company web pages.