Amantur Isaev

Managed 100+ daily tickets for 5,000+ users via OpenText SMAX, meeting SLAs. Reduced critical incident resolution time 90% through standardized playbooks. Liaised with global remittance vendors to resolve payment issues. Monitored banking systems via Grafana/ELK Stack. Conducted 35+ monthly IAM audits ensuring security compliance.

Managed high-volume support queues resolving 100+ tickets daily for a 5,000+ user base and led resolution of 50+ critical service disruptions, cutting average resolution time by 90% via standardized troubleshooting playbooks.

Designed and maintained company website and project landing pages for marketing/outreach. Administered IT infrastructure for 50+ employees, managing hardware, software, and user accounts. Provided end-to-end IT support for staff and association members, from onboarding to daily troubleshooting.

Designed and maintained the company website and landing pages while administering IT infrastructure for 50+ employees and providing end-to-end support to staff and external members to ensure operational stability.

Developed educational animated videos for an international development project, managing the complete production lifecycle from animation to delivery. Coordinated with remote international team to gather requirements and deliver multilingual assets (Kyrgyz, Russian, English), meeting all deadlines.

Specialized in Applied Informatics within the Department of Digital Technologies. Acquired comprehensive skills in digital technologies and their practical applications.

Completed studies focused on power supply systems, electronics, electricity and related technical principles. Gained foundational knowledge in electrical engineering, and power distribution.

Completed an Associate degree in Electrical and Electronics Engineering covering foundational electronics and technical skills applicable to IT infrastructure.