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Amantur Isaev

@amanturisaev

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Customer-oriented Tech Support Specialist passionate about IT and Webdev.

Kyrgyzstan

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What I'm looking for

I seek a collaborative environment that fosters growth and innovation.

I am a driven and detail-oriented Tech Support Specialist with a passion for delivering seamless technical solutions and exceptional user support.

Throughout my career, I have gained valuable experience as a Software Engineer and Technical Support Specialist. My work at organizations like UNDP Kyrgyzstan, Association of Domestic Manufacturers and Kompanion Bank has honed my skills in managing IT service disruptions and providing top-notch support to thousands of users.

As I continue my professional journey, I am eager to leverage my skills in a challenging environment that values innovation and collaboration. I am particularly interested in roles that allow me to contribute to impactful projects while further developing my expertise in IT and Webdev.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Kompanion Bank CJSC

Mar 2024 - Apr 2025 (1 year 1 month)

Provided comprehensive technical support to 5000 internal, external, and temporary bank employees, resolving 2000 IT and internal service requests monthly via ITSM. Managed and documented 50 IT service disruptions, reducing average resolution time by 90 percent, and performed continuous monitoring to achieve 99 percent system uptime. Assisted in developing 8 IT work plans and generated 35 reports

Technical Support ITSM System Monitoring Diagnostics IT Service Management Reporting Documentation Jira Confluence

Software Engineer, Web Developer

Association of Domestic Manufacturers

Mar 2022 - Mar 2024 (2 years)

Consulted with association members to foster seamless inter-departmental collaboration and efficiency. Managed computer networks, ensuring stability and constant uptime while resolving issues during downtime through regular hardware inspections. Developed websites and applications for internal and external staff, alongside providing desktop support.

Network Administration Web Development Software Engineering Desktop Support Consulting HTML CSS JavaScript Git

Adobe Flash Engineer-Animator

UNDP Kyrgyzstan

Jun 2021 - Feb 2022 (8 months)

Created narrated longform videos using Adobe Flash Professional and Audition, including subtitles in three languages for accessibility. Liaised with international teams to discuss project details, ensuring strict adherence to deadlines and excellent delivery.

Adobe Flash Professional Adobe Audition Project Management

Technical Support Assistant

National Television and Radio Broadcasting Corporation of th

Jan 2020 - Mar 2020 (2 months)

Collaborated with various departments to ensure timely completion of video and audio material suitable for broadcasting. Provided essential technical support to company employees, facilitating smooth operations.

Technical Support Collaboration Audio Production Video Production Broadcasting

Education

Degrees, certifications, and relevant coursework

Bishkek Technical College

Diploma, Power Supply

Completed studies focused on power supply systems and related technical principles. Gained foundational knowledge in electrical engineering and power distribution.

Kyrgyz State Law University

Bachelor of Science, Applied Informatics

Specialized in Applied Informatics within the Department of Digital Technologies. Acquired comprehensive skills in digital technologies and their practical applications.