Aidai Kasymova
@aidaikasymova
I unblock B2B SaaS customers by debugging API integrations and owning technical escalations.
KyrgyzstanWhat I'm looking for
At SupportYourApp, I’m the primary technical contact for international B2B SaaS customers using SSO, identity, and multi-tenancy products. I handle escalations end to end, resolve API and SDK integrations across React, Vue, and Angular, and turn recurring customer issues into product and engineering decisions.
I’ve supported customers ranging from an early-stage bootcamp to a 20,000+ employee airline, averaging 90 tickets monthly with a five-minute first response time and an 83% resolution rate. I also coach support teammates, improve triage and escalation practices, and build documentation that turns recurring issues into reusable knowledge.
Experience
Work history, roles, and key accomplishments
Technical Support Consultant / Team Lead
SupportYourApp Inc
Jan 2023 - Jan 2026 (3 years)
Primary technical contact for international B2B customers of a SaaS user management and access platform, handling escalations and debugging API and SDK integrations. Supervised and coached support team members, and built and maintained the knowledge base.
Education
Degrees, certifications, and relevant coursework
Atatürk-Alatoo University
Bachelor of Arts, International Relations
2011 - 2016
Pursued a Bachelor of Arts in International Relations, developing a strong foundation in global affairs and cross-cultural communication.
Tech stack
Software and tools used professionally
Availability
Location
KyrgyzstanAuthorized to work in
Job categories
Skills
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