Adele Almazkyzy

I am a customer support and success specialist with over 4 years' experience delivering high-quality service across tech, SaaS, consulting, travel, and outsourcing sectors. I focus on empathetic, solutions-driven support backed by strong communication and remote work discipline.

In management roles I supervise ticket queues, lead training initiatives, and coach teams to improve tone, empathy, and first-contact resolution. I have administered Zendesk-centered workflows and implemented templates and guidelines that reduced handling time by 25% and improved FCR by 15%.

I have hands-on experience in sales-facing customer interactions, upselling in travel and hospitality contexts, and maintaining CRM records to drive measurable revenue and satisfaction improvements. I also collaborate with product and operations teams to turn CSAT and KPI insights into service enhancements.

I bring a customer-first mindset, strong adaptability across remote and hybrid environments, and proven results in raising satisfaction scores, optimizing processes, and building high-performing support teams.