Open to opportunities

Kandukuri Vidyasri

@kandukurividyasri

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Entry-level Technical Writer skilled at turning complex concepts into clear, user-focused documentation.

India

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What I'm looking for

I seek a user-focused documentation role where I can craft clear guides, improve self-service content, and grow into API documentation and technical communication leadership.

I am an entry-level Technical Writer with hands-on experience creating user manuals, FAQs, and setup guides that improve user onboarding and reduce support load. I authored a 45-page Kindle user manual and multimedia quick-start guides for Fire TV devices, focusing on clarity and usability.

In support roles at Amazon and Teleperformance, I investigated device issues, managed escalations, reviewed audio/video/text datasets, and produced accurate documentation while meeting team SLAs. I use documentation tools like MS Word and Google Docs and am building expertise in API documentation.

I am committed to user-centric content, process standardization, and clear communication, and I hold certifications in technical writing and effective documentation to support continual improvement in technical communication.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Amazon

May 2024 - Nov 2024 (6 months)

Provided Tier 1 technical support for Amazon digital devices (Alexa, Fire TV, Prime Video), investigated device issues, raised integration tickets, and met team SLAs while handling escalations.

Customer Support Troubleshooting Ticketing Escalation Management Documentation SLA Management

Associate Analyst

Teleperformance

Sep 2021 - May 2023 (1 year 8 months)

Reviewed audio, video, and text datasets for DeepMind–Robotics (Google), ensured high-quality annotations per SOPs, and performed data analysis and visualizations using Google Sheets and Looker.

Data Annotation Quality Assurance Google Sheets Looker Data Analysis Reporting