Looking for a job

Kamsochukwu Chinweze

@kamsochukwuchinweze

Customer Retention Coordinator at GLOBY who improved customer retention by 25% through proactive follow-ups.

At GLOBY, I supported client relationships through proactive communication, product guidance and timely issue resolution. My follow-ups and personalized support improved customer retention by 25%.

At OPAY, I assisted merchants with account setup, POS activation and digital payment onboarding. I also guided qualified merchants through loan applications and maintained a 95%+ customer satisfaction rating.

At FINNEW FINTECH, I helped customers with app setup, account verification and digital financial services. Clear product guidance reduced repeat customer inquiries by approximately 20%.

Experience

Work history, roles, and key accomplishments

Customer Retention Coordinator

Globy

Mar 2024 - May 2026 (2 years 2 months)

Focused on strengthening client relationships and improving customer retention by ensuring customers received consistent support, proactive communication and timely resolution of concerns. Improved customer retention rates by 25% through proactive follow-ups, personalized support and timely issue resolution.

Customer Retention Customer Relationship Management Proactive Communication Problem Solving Collaboration

Customer Support Specialist

Opay

Apr 2022 - Jan 2024 (1 year 9 months)

Delivered high-quality customer support to merchants using digital payment solutions, ensuring timely assistance with onboarding, account setup and transaction-related inquiries. Maintained a 95%+ customer satisfaction rating by resolving merchant inquiries promptly and providing clear guidance on product usage and troubleshooting.

Customer Support Onboarding Digital Payments Activation Troubleshooting Customer Satisfaction Loan Processing

Customer Service Representative

Finnew Fintech

Jul 2019 - Dec 2021 (2 years 5 months)

Served as a frontline support representative assisting customers with inquiries related to digital financial services, account access and transaction processes. Reduced repeat customer inquiries by approximately 20% by providing clear product education and step-by-step guidance.

Customer Service Inbound Calls Outbound Calls Account Setup Documentation problem resolution