Kamlakshi Talwar
@kamlakshitalwar
Customer Success and Automation Specialist driving adoption, retention, and product-led growth in B2B SaaS.
United StatesWhat I'm looking for
I am a Customer Success and Automation Specialist with 3+ years in B2B SaaS, focused on customer journey automation, chatbot design, and product enablement. I have hands-on experience building end-to-end automation workflows using Google Dialogflow, Zapier/Pabbly, and Figma to streamline support and reduce agent load.
I have launched 15+ product features via detailed PRDs, delivered 5+ major enhancements, reduced churn by 20%, and increased user engagement by 30% through data-driven retention and adoption strategies. I excel at cross-functional collaboration with product, engineering, and support teams in Agile environments, and I have led onboarding and implementation for 100+ clients.
I lead with a practical, user-centered approach—creating scalable automation, training teams, and translating customer needs into actionable product features. I prioritize measurable outcomes, timely delivery, and continuous improvement to drive long-term customer success.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
GameChange Solutions
Nov 2023 - Jun 2024 (7 months)
Designed and implemented chatbot workflows and end-to-end onboarding for WhatsApp Business API clients, authored 15+ PRDs and launched 5+ major product enhancements that improved adoption and retention.
Senior Customer Success Manager
AiSensy Communications Private Limited
Sep 2021 - Oct 2023 (2 years 1 month)
Led a team of 5 managing 100+ clients end-to-end, driving a 30% increase in engagement and 20% improvement in retention through onboarding, automation, and targeted campaigns.
Marketing Coordinator
CEMS Global
Jan 2018 - Jun 2018 (5 months)
Coordinated marketing activities and communications across India and international subsidiaries, maintained records and managed invoices and recruitment coordination.
Business Development Executive
AiSensy Communications Private Limited
Generated and qualified leads, conducted demos and follow-ups, converting 30% of prospects and contributing to a 15% increase in the sales pipeline.
Customer Success Manager
AiSensy Communications Private Limited
Managed backend operations and scalable workflows, implemented AI-driven chatbots and created onboarding materials that reduced support load and improved self-serve adoption.
Education
Degrees, certifications, and relevant coursework
Bharati Vidyapeeth Institute of Management & Research
Master of Business Administration, Business Administration
Completed a Master of Business Administration with focus on management principles and applied business practices.
Rukmini Devi Institute of Advanced Studies, GGSIPU
Bachelor of Business Administration, Business Administration
Completed a Bachelor in Business Administration covering foundational business topics and practical marketing coordination experience.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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