camila User
@kamilazyzdorf
Senior Customer Experience Specialist with expertise in Swedish support.
What I'm looking for
I'm Kama Zyzdorf, a dedicated professional with a Master's Degree in Intercultural Studies and a strong background in customer service. My journey began with a Bachelor's Degree in German Philology, where I developed a passion for languages and intercultural communication. Over the past few years, I have honed my skills in customer experience, particularly in supporting Scandinavian clients at Honeywell, where I serve as a Senior Customer Experience Specialist.
In my role, I not only address order-related queries but also act as a Subject Matter Expert for Master Data, ensuring that our processes are efficient and customer-focused. My experience at Capgemini as a Customer Service Advisor allowed me to build a solid foundation in troubleshooting software and hardware issues for Swedish clients. Additionally, my current position as a Data Annotator involves training AI models tailored to the Polish market, showcasing my adaptability and commitment to continuous learning.
Experience
Work history, roles, and key accomplishments
Data Annotator
DataAnnotation.tech
May 2025 - Present (5 months)
Trained AI models with a focus on Poland-specific data. Evaluated the work of other data annotators to ensure quality and accuracy.
Senior Customer Experience Specialist with Swedish
Honeywell
Aug 2021 - Present (4 years 2 months)
Supported Scandinavian customers with all order-related queries. Acted as a Subject Matter Expert (SME) for Master Data, ensuring data accuracy and consistency.
Customer Service Advisor with Swedish
Capgemini
Jul 2019 - Present (6 years 3 months)
Supported Swedish clients with basic software and hardware troubleshooting. Provided excellent customer service to ensure client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Silesia
Master's Degree, Intercultural Studies with Swedish Language
2018 - 2020
Completed a Master's Degree in Intercultural Studies with Swedish Language. This program focused on advanced studies in cultural interactions and the Swedish language.
University of Silesia
Bachelor's Degree, German Philology with major in Swedish Language
2015 - 2018
Obtained a Bachelor's Degree in German Philology with a major in Swedish Language. The curriculum provided a comprehensive understanding of German philology and specialized in Swedish language studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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