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@kamilazyzdorf

Senior Customer Experience Specialist with expertise in Swedish support.

Poland
Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth in AI and data management.

I'm Kama Zyzdorf, a dedicated professional with a Master's Degree in Intercultural Studies and a strong background in customer service. My journey began with a Bachelor's Degree in German Philology, where I developed a passion for languages and intercultural communication. Over the past few years, I have honed my skills in customer experience, particularly in supporting Scandinavian clients at Honeywell, where I serve as a Senior Customer Experience Specialist.

In my role, I not only address order-related queries but also act as a Subject Matter Expert for Master Data, ensuring that our processes are efficient and customer-focused. My experience at Capgemini as a Customer Service Advisor allowed me to build a solid foundation in troubleshooting software and hardware issues for Swedish clients. Additionally, my current position as a Data Annotator involves training AI models tailored to the Polish market, showcasing my adaptability and commitment to continuous learning.

Experience

Work history, roles, and key accomplishments

CA

Customer Service Advisor with Swedish

Capgemini

Jul 2019 - Present (6 years 3 months)

Supported Swedish clients with basic software and hardware troubleshooting. Provided excellent customer service to ensure client satisfaction.

Education

Degrees, certifications, and relevant coursework

US

University of Silesia

Master's Degree, Intercultural Studies with Swedish Language

2018 - 2020

Completed a Master's Degree in Intercultural Studies with Swedish Language. This program focused on advanced studies in cultural interactions and the Swedish language.

US

University of Silesia

Bachelor's Degree, German Philology with major in Swedish Language

2015 - 2018

Obtained a Bachelor's Degree in German Philology with a major in Swedish Language. The curriculum provided a comprehensive understanding of German philology and specialized in Swedish language studies.

Tech stack

Software and tools used professionally

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