At Hemmersbach Central Support Sp. z o.o. sp. k., I own end-to-end delivery of new IT project launches, coordinating system setup, process implementation, tool configuration, stakeholder onboarding, and operational readiness within 4–6 weeks.
I also coordinated the migration of an operational workflow to a new solution, acting as the business liaison for IT and managing requirements, testing, and post-migration validation. I lead weekly operational reviews with Global Service Delivery Managers, bringing together project status, risks, dependencies, and action plans.
I oversee budgeting, forecasting, and billing preparation for project portfolios generating up to €500k in monthly revenue. I also manage commercial operations, including out-of-scope pricing, annual rate cards, and COLA adjustments.
I lead recruitment, onboarding, and operational management of an 11-member international team supporting six concurrent IT projects, and mentor Project Assistants through performance management and ongoing support. Earlier, as a Project assistant | PMO at Hemmersbach Central Support Sp. z o.o. sp. k., I managed billing governance, financial reporting, and operational documentation in line with ISO 9001 standards.
