Open to opportunities

Kamaria Russell

@kamariarussell

Detail-oriented virtual surgical scheduler and administrative coordinator skilled in healthcare scheduling and client coordination.

United States

Message

What I'm looking for

I seek a patient-centered healthcare operations role focusing on scheduling optimization, compliance, and improving service delivery within a collaborative team.

I am a detail-oriented virtual surgical scheduler and administrative coordinator with proven success managing complex calendars, client relationships, and healthcare service delivery. I bring a background in applied psychology and practical experience across clinical scheduling, case management, and account support.

At Cvent HQ I scheduled appointments, optimized digital workflows, and sustained a 113% monthly lead conversion rate by prioritizing high-value opportunities and reducing conflicts. Previously, I coordinated care for up to 30 LTSS clients, liaised with healthcare providers and the Maryland Health Department, and ensured regulatory compliance.

My administrative expertise includes document management, payroll processing, and cross-functional coordination across 23 accounts, with hands-on use of Microsoft Office, Google Workspace, Salesforce, and major EHR scheduling systems. I emphasize empathy, clear communication, and accuracy in fast-paced environments.

I hold a B.S. in Applied Psychology and am a Registered Behavioral Technician; I seek roles where I can apply scheduling best practices, improve patient-centered processes, and contribute to a collaborative healthcare operations team.

Experience

Work history, roles, and key accomplishments

Current

Virtual Surgical Scheduler

Current

Cvent HQ

Apr 2022 - Present (3 years 6 months)

Scheduled and coordinated client appointments and managed multiple calendars, improving scheduling efficiency and achieving a 113% monthly lead conversion rate through prioritization of high-value opportunities.

Calendar Management Client Communication Salesforce Microsoft Office Lead Conversion Time Management Zoom

Case Management Coordinator

Beatrice Loving Heart Agency

Aug 2020 - Mar 2022 (1 year 7 months)

Coordinated care schedules and service appointments for up to 30 LTSS clients, ensured regulatory compliance with Maryland Health Department requirements, and served as primary contact for scheduling and urgent requests.

Care Coordination LTSS Patient Intake Regulatory Compliance Documentation

Account & Administrative Coordinator

CFM Partners Inc

Jun 2016 - Dec 2019 (3 years 6 months)

Managed schedules and meetings across 23 accounts, handled document management and payment processing, and resolved scheduling conflicts to maintain client satisfaction and compliance with office policies.

Calendar Management Document Management Payroll Processing Client Relations & Compliance Data Entry

Education

Degrees, certifications, and relevant coursework

Coppin State University

Bachelor of Science, Applied Psychology

Completed a Bachelor of Science in Applied Psychology, focusing on applied psychological principles relevant to client coordination and behavioral support.