Open to opportunities

Mercy Bassey

@mercybassey1

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Client-focused administrative professional delivering organized support and smooth client experiences.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can support client success, streamline operations, and grow with collaborative teams; open to periodic travel.

I am a client-focused administrative and client success professional with over two years of experience supporting clients, executives, and remote teams. I specialize in client communication, onboarding support, calendar and meeting management, documentation, and task tracking to keep projects on schedule.

I have improved response times and organization by introducing structured follow-up and task-tracking systems, and I adapt quickly to new tools and shifting priorities. I thrive working independently and collaboratively, am comfortable presenting in virtual meetings, and am open to periodic travel to support client needs.

Experience

Work history, roles, and key accomplishments

Current

Client Success Support

Current

Freelance

Jan 2022 - Present (4 years)

Provide remote administrative and client-facing support for multiple clients, improving organization and response times by introducing structured follow-up and task-tracking systems.

Client Communication Client Onboarding Calendar Management Google Workspace Microsoft Office Slack Zoom

Executive Administrative Assistant

Contract Roles

Jan 2022 - Dec 2023 (1 year 11 months)

Provided remote administrative support to executives and small teams, managing inboxes, scheduling virtual meetings, and maintaining organized digital records to ensure efficient operations.

Microsoft Office Google Workspace Time Management Scheduling Document Management

Education

Degrees, certifications, and relevant coursework

Akwa Ibom State University

Bachelor's Degree in Business Administration, Business Administration

Completed a Bachelor's Degree in Business Administration at Akwa Ibom State University, focusing on core business and administrative principles to support client and operational roles.