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Kamaleshwar Sanga

@kamaleshwarsanga

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VP Head of Operations at IOS Relocations, standardising service delivery and operating frameworks across India.

India

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What I'm looking for

I'm seeking a COO, Country Head Operations, VP Operations, Head of Business Operations, or Director of Operations role.

At IOS Relocations, I lead India operations for destination services for expats. I partner with the MD on service delivery, business performance and operational priorities, while developing consistent operating frameworks, SOPs and performance reviews across locations.

At International Gemological Institute (IGI), I directed India operations across 14 branches with full P&L accountability. I delivered 25% year-over-year revenue growth and built B2B partnership programs that generated 10% incremental revenue.

At Gemological Institute of America (GIA), I directed education operations across more than 80 locations in India and the Middle East. I institutionalised governance and compliance frameworks and maintained zero material SLA breaches over my tenure.

Experience

Work history, roles, and key accomplishments

Current

Vice President – Head of Operations

Current

IOS Relocations

Aug 2026 - Present (2 months)

Lead India operations for a national relocation and mobility services business, reporting to the Managing Director & CEO. Drive development and standardisation of operating frameworks, SOPs, governance mechanisms, KPIs and SLAs.

Operations Management SOP Development KPI Governance SLA Management Change Management Vendor Management Risk Management

Country Head Operations – India Education

International Gemological Institute (IGI)

Aug 2023 - Jul 2025 (1 year 11 months)

Directed national operations across a 14-location network with full accountability for business performance, operating excellence, workforce productivity and revenue growth. Delivered record business performance with 25% YoY revenue growth through operational restructuring and performance governance.

P&L management Business Planning Budgeting Forecasting Cost Optimization Margin Improvement Operational Redesign Process Improvement B2B Partnerships Change Management Cross functional Leadership

Manager Operations – India & Middle East

Gemological Institute of America (GIA)

Sep 2013 - Jul 2023 (9 years 10 months)

Directed national and international education operations across 80+ delivery locations in multiple countries, overseeing cross-functional teams, governance, compliance, and operational performance. Built and institutionalised governance frameworks for operations, audit and statutory compliance.

Operations Management Governance Compliance Audit Procurement Logistics Vendor Management Executive Reporting KPI Management

Branch Manager

TC Global

May 2012 - Aug 2013 (1 year 3 months)

Managed international student recruitment and education counselling operations for UK, Australia and other global study destinations. Led business development initiatives that increased student enrolments and institutional engagement.

Business Development Student Recruitment Education Counseling Stakeholder Management P&L management Team Leadership

Senior Manager – Service Delivery & Operations

Lurn Inc

Nov 2009 - Mar 2012 (2 years 4 months)

Built digital learner support operations from the ground up, establishing 24×7 email and chat support for global learners, integrated with Salesforce and fully operational within 90 days. Designed SLA frameworks, quality monitoring protocols and reporting dashboards.

Service Delivery Operations Management Salesforce SLA Frameworks Quality monitoring Workforce Planning Reporting

Team Operations Manager

Erfolg

Mar 2008 - Oct 2009 (1 year 7 months)

Managed end-to-end operations for large-scale corporate events. Led a 15-member team handling logistics, vendors and on-ground execution.

Event Management Logistics Vendor Management Team Leadership Client Reporting

Service Delivery Leader – North America Operations

Goldshield Plc US

Mar 2004 - Jan 2008 (3 years 10 months)

Managed multi-channel operations (inbound, outbound, back-office) with oversight of 50+ staff, ensuring staffing efficiency and service continuity. Owned SLA and KPI governance, client performance reporting and quality management across service processes.

Operations Management SLA Management KPI Governance Quality Management Process Improvement Staff Management