At Bank of America, I lead end-to-end testing for reserve management and private banking platforms, improving test efficiency by 50% and strengthening deployment stability by 10–20%. I develop UAT scenarios, functional and regression test coverage, and release-readiness processes alongside business analysts, product owners, and engineering teams.
Previously, I optimized Splunk roles, indexes, forwarders, and ingestion pipelines to reduce alerts by 25%, lower incident volume by 20%, and accelerate MTTR by 15%. I also deploy Splunk apps and DB Connect instances while supporting CI/CD delivery with Jenkins, Bitbucket, XL Release, Git Bash, JIRA, and ITSM tools.
