Kalppesh Thavil

Serve as primary internal IT support, managing software installations, system updates, hardware troubleshooting, and implementing basic cybersecurity protocols to minimize downtime and protect sensitive data; streamlined the internal ticketing system to reduce average issue resolution time.

Delivered high-volume retail customer service and drove sales through effective communication, managed inventory displays and stock, and met visual merchandising standards.

Conducted market analysis and lead generation to drive property sales, managed client relationships from prospecting to closing, and developed negotiation and marketing strategies to increase conversions.

Oversaw end-to-end dispatch operations, coordinated logistics teams to ensure timely deliveries, maintained inventory logs, and optimized supply chain processes to improve accuracy and efficiency.

Activities and societies: Focus on cybersecurity principles and AI/ML applications; interested in web development and technical projects.

Pursuing Bachelor of Computer Applications with coursework in data structures, networking basics, operating systems, and web technologies, focusing on cybersecurity and AI/ML applications.