Open to opportunities

Saikat D

@saikatd

Message

I am a System Admin who turns data into reliable operations.

India

Message

What I'm looking for

I’m eager to work in a dynamic, challenging organization that offers professional growth. I want to contribute as part of a committed team, applying my analytical skills to solve problems, stay organized, and deliver reliable results.

I’m a system and IT professional who thrives on analytical problem-solving, organized execution, and teamwork. I served as a Level 2 system operator for the Computerized Combustion Control System (CCCS), monitoring and identifying absurd data from machines, creating reports, and conveying findings to higher officials.

Across roles, I’ve owned end-to-end responsibility—from configuring and maintaining IT peripherals and software/hardware, to being in charge of a workplace website and coordinating changes with the development team. More recently, I’ve supported chat operations for Swiggy Stores using GENESYS and Salesforce, worked on image captioning and prompt engineering with Amazon SageMaker, and handled real-estate administrative work including client communication, contract/invoice preparation, and website maintenance using tools like Zillow, LoneWolf, and SkySlope.

Experience

Work history, roles, and key accomplishments

Current

Administrative Executive

Current

Cashbackagent Real Estate

Dec 2024 - Present (1 year 3 months)

Handled client communication via email and phone, prepared contracts, disclosures, and invoices, and supported administrative tasks including banking, tax payments, and website maintenance.

Client Communication LoneWolf SkySlope Website Maintenance

Content Writer (Image Captioning)

Springbord (Enerji Group)

Mar 2024 - Sep 2024 (6 months)

Worked on image captioning and multi-turn tasks, applying prompt engineering and supporting Amazon SageMaker-based workflows.

Multi Turn Dialogs Prompt Engineering Amazon SageMaker Content Writing Data Preparation

Swiggy Chat Process Agent

Btwo Solutions Private Limited

Apr 2023 - Mar 2024 (11 months)

Provided chat support for Swiggy Stores, managing customer interactions and queries using Genesys and Salesforce.

Customer Support Chat Support Genesys Salesforce CRM Operations Data Entry

Supervisor (Preventive Maintenance)

BrightTech Industrials India Pvt Ltd

Jan 2022 - Aug 2022 (7 months)

Performed preventive inspection and maintenance activities, including safety observation point closure, calibration support, and distributing work among team members.

Safety Observations Team Supervision

IT Executive

Akriti Sign System

Jul 2016 - Jun 2018 (1 year 11 months)

Managed IT peripheral systems as a system administrator, installing and maintaining hardware/software and supporting website updates in coordination with the development team.

Systems Administration IT Support Configuration Management Website Administration Troubleshooting Linux Windows

Acquisition Manager

IndusInd Bank

Aug 2015 - Dec 2015 (4 months)

Drove credit card sales using a B2B acquisition process, handling prospect engagement and coordinating follow-ups within the bank’s sales workflow.

B2B Sales Lead Management Customer Relationship Management Sales Pipeline Management

Data Operator / System Admin

Technosoft Services

Jan 2013 - Dec 2013 (11 months)

Served as Level 2 system operator for the Computerized Combustion Control System (CCCS), monitoring machine outputs, identifying anomalous data, and preparing reports for higher officials.

System Administration Technical Reporting Troubleshooting Operating System

Education

Degrees, certifications, and relevant coursework

Acharya Institute of Management & Science

Bachelor of Computer Applications, Computer Applications

2008 - 2012

Grade: 55%

Completed a Bachelor of Computer Applications at Acharya Institute of Management & Science (Bangalore University) from 2008 to 2012. Project: Hotel Management System.