Looking for a job

Kali B

@kalib

Message

I lead Azure identity support, securing access across Entra ID, hybrid Active Directory, and Microsoft 365.

India

Message

What I'm looking for

I'm looking to enhance the efficiency and security of identity services in a dynamic Azure environment, applying my Azure identity, hybrid access management, troubleshooting, leadership, and stakeholder communication experience.

I've led Azure identity escalations for Microsoft clients at Sherweb India, resolving complex access and authentication issues across Azure Active Directory, hybrid environments, and Microsoft 365. I work with Entra ID, AD Connect, SSO, MFA, Conditional Access, PIM, identity governance, B2B, and B2C.

Across internal IT, MSP, and technical support roles at 4Labs Technologies and other organizations, I've managed Active Directory, Office 365, Exchange Online, SharePoint Online, Okta, endpoint support, and user lifecycle processes. I bring hands-on Azure administration, PowerShell, monitoring, and team leadership to improve secure, reliable identity services.

Experience

Work history, roles, and key accomplishments

M365 Azure Escalations Specialist

Sherweb India Pvt Ltd

Jul 2022 - May 2025 (2 years 10 months)

Provided top-tier support and leadership for identity and access management solutions in the Azure ecosystem and hybrid environment. Led teams to deliver exceptional service and troubleshoot complex issues.

Sr. System Administrator

4Labs Technologies

Dec 2020 - Jun 2022 (1 year 6 months)

Provided internal IT support via MSP workflow, including Active Directory user management, Office365 admin, Azure Administration, and SharePoint Admin. Trained on MSP processes and workflows, ticket lifecycle, and change management.

Sr SME, Lead Operations

Concentrix Chd

Jun 2020 - Nov 2020 (5 months)

Supported HP consumers for system related issues and raised onsite visits for hardware issues. Provided technical expertise for software issues and supported a team of technical advisors.

Technical Support Team Leadership hardware troubleshooting Software Troubleshooting

Sr Technical Support Executive

Geekz Technocrat

Sep 2018 - Dec 2019 (1 year 3 months)

Provided support to US and Canada based customers on desktop and laptop troubleshooting, HP printers, and network connectivity. Managed Active Directory user administration and group policy.

Active Directory Group Policy Desktop troubleshooting Network Connectivity Outlook Troubleshooting HP Printers Windows Mac

Technical Support Executive

American Software Technology

Mar 2017 - Aug 2018 (1 year 5 months)

Managed ticket lifecycle, dispatch, time entries, and SLA management. Provided end user support for desktop, network, and Outlook issues, and administered Office 365.

Ticket Management SLA Management Active Directory Office 365 Desktop troubleshooting Network Connectivity Outlook Troubleshooting HP Printers Security Cameras Garmin GPS

Sr. Technical Support Executive

Ratchet Infotech

Oct 2014 - Sep 2016 (1 year 11 months)

Provided end user computing support, user onboarding and offboarding, and printer and computer support.

End User Computing User Onboarding Offboarding Printer Support Computer Support

Technical Support Executive

Visionaire Technologies Pvt Ltd

Aug 2013 - Sep 2014 (1 year 1 month)

Provided Windows desktop support and end user computing support, including user onboarding and offboarding, user management, and GPO. Supported technical issues for Windows, MAC, and Linux.

Windows Desktop Support End User Computing User Onboarding Offboarding User Management GPO MSP support Printers