Kalash Sethia

I’m a BBA (International Business) graduate with 1.5+ years of cross-border, client-facing experience across UK retail, manufacturing billing, and hospitality operations. I’ve built strong fluency in cross-cultural communication and remote-friendly async collaboration with teams across time zones.

In UK high-street retail, I served 80–120 international customers per shift while consistently meeting CSAT and upsell targets during peak Black Friday and holiday seasons. I processed £3,000–£5,000 in cash/card transactions per shift with zero end-of-day discrepancies, while also managing stock replenishment and inventory audits for 500+ SKUs.

In manufacturing billing, I coordinated remotely with finance using email, shared Excel sheets, and Google Drive. I prepared 40+ GST-compliant invoices per week with Tally and Excel, reduced invoice-error rate by ~30%, improved cash-collection cycle by 3–5 days, and used AI tools (ChatGPT) to cut routine admin time by ~25%.

I’m now seeking remote, foreign-currency roles in customer success, business operations, or sales support—where I can combine careful billing, clear communication, and operational discipline. With a dedicated home office in Mumbai and comfort working across Indian, UK, and US business hours, I’m ready to deliver reliable support through email, Slack, and shared drives.