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Kait Alexander

@kaitza

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Remote client success and operations professional driving retention and growth.

South Africa

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What I'm looking for

I seek a remote customer success or client operations role focused on retention, data-driven onboarding, and scalable processes within a collaborative, growth-oriented team.

I am a remote client success and operations professional with a Social Science degree (4.0 GPA) and over two years of experience improving trial-to-sale conversion, managing portfolios up to 21 accounts, and driving product adoption. I combine strong interpersonal skills with tech-savviness in CRM and data analysis to reduce churn and increase customer lifetime value.

I have successfully implemented onboarding and retention strategies that achieved a 50% trial-to-sale conversion rate and 95%+ product adoption, and have delivered training and facilitation for diverse audiences. I seek roles in customer success, client operations, or account management where I can apply data-driven decision making, process optimization, and relationship management to help teams scale.

Experience

Work history, roles, and key accomplishments

Current

Client Success Associate

Current

Sirius Future

Jan 2023 - Present (3 years 1 month)

Managed up to 21 concurrent client accounts and led onboarding that achieved 95%+ product adoption, while driving a 50% trial-to-sale conversion through discovery-led sales and proactive relationship management.

Client Onboarding Account Management & Customer Success Data Analysis Reporting

Peer Mentor and Facilitator

IIE MSA

Jan 2025 - Present (1 year 1 month)

Coached undergraduate students to improve academic performance using goal-setting and facilitated study sessions clarifying psychology and sociology concepts and research methods.

Mentoring Facilitation Academic Coaching Study Skills Psychology Sociology Communication

Retention Specialist

NesoMe

Jan 2024 - Present (2 years 1 month)

Implemented proactive engagement strategies that reduced churn and converted trial users into recurring clients by delivering personalized interventions and improving course completion and platform utilization.

User Retention LMS Customer Experience Cross Functional Collaboration

Corporate Trainer

Freelance

Jan 2023 - Present (3 years 1 month)

Delivered professional development and corporate etiquette training to adult learners, designing and delivering curricula on project management fundamentals and workplace communication.

Training Delivery Curriculum Design Adult Learning Projects Communication Skills Professional Development Remote Training