Kaitlyn Sullivan
@kaitlynsullivan
I deliver high-touch customer service across events, banking, healthcare, and hospitality.
United StatesWhat I'm looking for
I'm currently representing Harley-Davidson at major events, engaging crowds, building customer relationships, and supporting sales through brand education.
I've handled high-volume client inquiries at PNC Bank, supporting account management, fraud prevention, and digital banking while maintaining strong quality and satisfaction results. My background also includes fast-paced front-of-house hospitality at Olive Garden and Pompeii Italian Restaurant.
I've supported healthcare teams through confidential medical-records management, EMR systems, and HIPAA compliance, and managed household scheduling, budgeting, and logistics. I'm ready to contribute dependable, organized service in an in-person, team-oriented role where I can grow long term.
Experience
Work history, roles, and key accomplishments
Represented the Harley-Davidson brand at major events, engaging large crowds and building customer relationships. Maintained event spaces, managed supplies, and ensured safety and cleanliness standards were upheld.
Household Manager / Caregiver
Self Employed
Feb 2022 - Dec 2024 (2 years 10 months)
Oversaw day-to-day household operations including scheduling, budgeting, and multitasking logistics. Developed skills in planning, time management, and creative problem-solving.
Assisted clients with account management, fraud prevention, and digital banking support. Resolved high volumes of customer inquiries via phone and email with professionalism and efficiency.
Server / Hostess
Olive Garden & Pompeii Italian Restaurant
Jan 2016 - Dec 2021 (5 years 11 months)
Delivered excellent hospitality and customer experiences in fast-paced environments. Managed guest seating, coordinated with kitchen and bar staff, and handled POS transactions.
Medical Records Clerk
Northeast OB/GYN Associates
Jun 2018 - May 2019 (11 months)
Organized and managed confidential patient records and medical documentation. Supported healthcare staff by retrieving, scanning, and forwarding timely records.
Education
Degrees, certifications, and relevant coursework
Northeast Lake View College
2018 - 2021
Attended Northeast Lake View College from 2018 to 2021.
James Madison High School
High School Diploma, General Studies
Earned a High School Diploma from James Madison High School in 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Skills
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