Kaitlyn Melanson

I am a dedicated Chat Support Representative with a strong focus on providing exceptional customer service. Currently, I work at Sutherland, where I handle inbound chat interactions, assisting students with resources and procedures. My ability to manage multiple systems and tools simultaneously has been key to my success in this role.

Previously, I worked as an Outbound Call Center Representative at Sitel, where I placed outbound calls to check inquiries submitted on realtor.com. My experience also includes working as an Appointment Setter at Blue Ocean, where I managed inbound inquiries and set appointments for motel bookings. My background in Child and Youth Care, complemented by an Excellence Award, has equipped me with empathy and patience, essential traits for effective communication and support.