Open to opportunities

Kaitlyn Matos mendez

@kaitlynmatosmendez

Message

Customer-focused hair stylist delivering compassionate client care and seamless service.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-first role where I can deliver compassionate service, manage my time well, and grow with a supportive team in a fast-paced environment—whether in personal care, retail, or client care.

I’m a customer-focused professional with over 10 years of experience in customer service and client care, including both retail and personal care services. I specialize in providing hair care services in a professional and compassionate way, building strong client relationships through communication and active listening.

From managing appointments and maintaining client satisfaction to recommending products and services to meet customer needs, I consistently create positive customer experiences in fast-paced environments. I’m also practiced in cash handling and POS systems, sanitation standards, and handling incidents with professionalism—always staying organized, adaptable, and team-oriented.

Experience

Work history, roles, and key accomplishments

Hair Stylist

Atlantic Shores Retirement Community

Jul 2025 - Apr 2026 (9 months)

Provided hair care services to residents with professionalism and compassion, building strong client relationships. Maintained a clean, organized workspace while delivering customer-focused care.

Customer Service Client Relations Hair Care Services Communication Relationship Building Sanitation Organized Workspace Problem Solving

Hair Stylist

JCPenney

Sep 2021 - Dec 2024 (3 years 3 months)

Delivered haircuts, styling, and client consultations while managing appointments to support a smooth customer experience. Recommended products and services to meet customer needs and maintain satisfaction.

Consultation Haircuts Styling Appointment Scheduling Product Recommendations Customer Satisfaction Communication Time Management

Sales Associate

Oceana Navy Exchange

Jan 2020 - Jan 2021 (1 year)

Assisted customers with purchases and product selection to ensure a positive shopping experience. Processed transactions accurately and maintained store organization and cleanliness.

Customer Service Product Selection Assistance Cash Handling Retail Operations

Team Member

Sweet Frog

Jan 2019 - Jan 2021 (2 years)

Provided friendly customer service in a fast-paced environment while supporting food preparation. Handled customer transactions and resolved issues while maintaining sanitation standards.

Customer Service Fast Paced Food Preparation Cash Handling Transaction Support

Security Officer

Gem City Security

Jan 2018 - Jan 2019 (1 year)

Monitored premises to support safety and security and responded to incidents as they occurred. Documented and reported concerns while maintaining professionalism in high-responsibility situations.

Incident Response Incident Reports Communication

Team Member

Plain Jane Simply Good Food

Jan 2015 - Jan 2017 (2 years)

Supported a positive dining experience by assisting customers and following cleanliness standards. Prepared food as needed and worked efficiently as part of a team to meet service demands.

Customer Service Food Preparation Teamwork Communication Fast Service Support