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Kaitlyn Lam

@kaitlynlam

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IT intern who resolved client support issues at Edwards Managed Technology and co-hosted a cybersecurity webinar.

United States

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At Edwards Managed Technology Computer Consulting, I managed and resolved client support tickets through the Syncro ticketing system, documenting findings and solutions. I also diagnosed hardware and software issues across client environments.

I co-planned and co-hosted a live hybrid webinar on cybersecurity basics for residential and small business clients. I also authored an iFixit repair guide for the Sony WH-1000XM5 headphones, with high-resolution images and detailed instructions.

Experience

Work history, roles, and key accomplishments

IT Intern

Edwards Managed Technology Computer Consulting

Jan 2026 - May 2026 (4 months)

Managed and resolved client support tickets through Syncro ticketing system, documenting findings and solutions to reduce team backlog and improve client response times. Diagnosed and resolved hardware and software issues across multiple client environments.

Syncro RMM Troubleshooting Hardware Diagnostics Software support Client Communication Cybersecurity Event Coordination

Premium Hospitality Worker

UK Hospitality

Aug 2025 - Dec 2025 (4 months)

Monitored and managed access to exclusive premium areas during home football games by administering wristbands and enforcing game day policies. Welcomed and assisted a high volume of patrons in a fast-paced premium setting.

Customer Service Event Operations Access Control Team Coordination

Summer Conference Assistant

Greystar

May 2025 - Aug 2025 (3 months)

Greeted and checked in incoming residents by processing room assignments through Iris database software, ensuring accurate placements and a smooth move-in experience. Responded to resident inquiries and concerns with prompt assistance.

IRI Customer Service Database Management Problem Solving