Open to opportunities

Kaitlyn Johnson

@kaitlynjohnson

Message

I lead grocery front-end operations, teams, and customer experiences to achieve store goals.

United States

Message

What I'm looking for

I'm looking for customer-focused retail opportunities where I can expand my knowledge in more challenging roles, deliver measurable results, support company growth, and enhance customer and associate experiences.

At Food Lion, I manage front-end operations across the Service Center, Self-Checkout, and Food Lion To-Go while supporting budgeted financials, operating results, and KPIs.

I've led a team of 30+ associates, hiring, training, developing, and coaching team members to deliver fast, easy, flexible, and friendly customer service. I use financial reports, ACIS, scheduling, productivity, ordering, business information systems, and Food Lion To-Go applications to support company goals.

I focus on building a positive shopping experience, maintaining cash and inventory controls, reducing shrink, and promoting a culture reflective of the brand, strategy, and care for both customers and associates.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Food Lion

Managed a team of 30+ associates and oversaw all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go. Collaborated with team members to achieve company goals, analyzed financial data, and ensured compliance with regulations.