Open to opportunities

Kaitlyn Gatti

@kaitlyngatti

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Detail-oriented virtual assistant with a focus on organizational efficiency.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

As a dedicated virtual assistant, I thrive on enhancing organizational efficiency and supporting team dynamics. My recent role at Mask Bloc NOVA has allowed me to onboard new members effectively, ensuring they have the tools and resources needed for success. I also developed a content strategy for our Instagram account that boosted follower engagement by 30%, showcasing my ability to blend creativity with strategic planning.

Prior to this, I served as a Program Manager and Administrative Assistant at the Automotive Recyclers Association, where I streamlined membership processes and improved participant satisfaction in certification programs. My efforts led to a 20% reduction in administrative time and a 10% increase in membership retention. I pride myself on my exceptional customer service skills, which have contributed to a 15% growth in new memberships.

With experience as an Executive Administrative Assistant and in various administrative roles, I have honed my skills in project management, communication, and operational support. I am passionate about creating efficient workflows and fostering positive relationships within teams.

Experience

Work history, roles, and key accomplishments

Program Manager

Automotive Recyclers Association

Dec 2023 - Oct 2024 (10 months)

Created and distributed certificates to participants upon completion of certification programs, ensuring accuracy and timely delivery. Supported certification program participants by resolving queries, providing guidance on program requirements, and troubleshooting issues, resulting in enhanced participant satisfaction and program efficiency.

Program Management Customer Support Process Improvement Database Management

Administrative Assistant

Automotive Recyclers Association

Mar 2023 - Nov 2023 (8 months)

Streamlined membership application and renewal processes, increasing efficiency by implementing an online system, resulting in a 20% reduction in administrative time and improved member satisfaction. Maintained accurate membership database by regularly updating records, tracking member activities, and ensuring timely communication, resulting in a 10% increase in membership retention.

Administrative Support Event Coordination Customer Service

Executive Administrative Assistant

Milano Courier Services

Jan 2022 - Mar 2023 (1 year 2 months)

Created an employee handbook and implemented a performance evaluation process. Dispatched orders, managed drivers for deliveries, and completed onboarding for new employees.

Employee Handbook Performance Management Driver Management Employee Onboarding

Administrative Assistant

Rinker Design Associates, P.C.

Aug 2019 - Jan 2022 (2 years 5 months)

Fielded a minimum of 20 phone calls daily and resolved client issues and requests. Organized departmental conferences and activities through meeting management.

Client Relations Meeting Management Logistics Coordination Data Entry

Education

Degrees, certifications, and relevant coursework

Randolph-Macon College

Bachelor of Arts, Gender, Sexuality, & Women's Studies

Studied Gender, Sexuality, & Women's Studies with minors in Sociology and Black Studies. Gained a comprehensive understanding of social structures, identities, and historical contexts.