kainat hameed
@kainathameed
Pharmacist and customer-focused healthcare professional delivering expert care, confident advice, and seamless pharmacy operations.
United KingdomWhat I'm looking for
I’m a pharmacist with hands-on experience delivering expert care and advice while maintaining safe, accurate dispensing. In my pharmacy work, I ordered supplies, advised customers on side effects, correct dosage, and proper storage, and checked counts and dosage accuracy before releasing medication to patients.
I also bring strong customer service foundations from roles as a Retail Assistant and Customer Service Advisor, where I resolved issues over phone/email/live chat, handled complaints professionally, and managed detailed records and sensitive information with discretion. I’m now aligned with patient-centered support as a Patient Care Advisor, and I’m motivated by continuous learning and teamwork to improve the experience for both patients and customers.
Experience
Work history, roles, and key accomplishments
Footasylum Customer Service Advisor
Footasylum
Nov 2023 - Jan 2024 (2 months)
Worked as a customer service advisor at Footasylum, supporting customers during the employment period. Handled customer service responsibilities in line with the role requirements.
Pharmacist (Work Experience)
Bury Pharmacy
Sep 2020 - Jun 2023 (2 years 9 months)
Provided expert pharmacy care by counselling customers on side effects, correct dosage, and proper storage of OTC medicines while supporting accurate prescription dispensing. Maintained optimal medication stock levels through compliant ordering, stock control, and ongoing checks for dosage accuracy and drug interactions.
Retail Assistant
Farmfoods
Nov 2021 - Jun 2022 (7 months)
Supported customers with attentive sales service and maintained a welcoming in-store experience. Processed cash and card payments during busy periods and completed shop floor duties including visual merchandising and deep cleaning.
Resolved customer issues through phone, email, and live chat by troubleshooting problems and delivering timely first-time resolution. Managed customer records and handled confidential data while escalating critical cases and maintaining detailed interaction logs.
Education
Degrees, certifications, and relevant coursework
Bury College
NVQ Level 3 Extended Diploma, Health and Social Care
2021 - 2023
Completed an NVQ Level 3 Extended Diploma in Health and Social Care at Bury College from 09/2021 to 07/2023.
Bury College
NVQ Level 2, Health and Social Care
2020 - 2021
Completed an NVQ Level 2 in Health and Social Care at Bury College from 09/2020 to 07/2021.
Derby High School
GCSEs, General Education (GCSE)
2015 - 2020
Studied GCSEs at Derby High School from 09/2015 to 03/2020.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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