Kaila Torpey

I am a versatile communications professional with over 8 years of experience in developing and executing internal communication strategies. My journey has been marked by a commitment to fostering employee engagement and improving client relations. I excel in writing, editing, and designing content tailored for diverse audiences across multiple channels, ensuring clarity and alignment with organizational goals.

In my current role as a Client Success Specialist at Custom Ink, I have successfully led internal training communications, resulting in a 20% improvement in team learning and engagement. My ability to collaborate with cross-functional teams has been instrumental in maintaining consistent messaging and enhancing client relationships. Recognized among the top 5% of my peers for communication clarity and performance, I pride myself on my innovative problem-solving skills, achieving a 97% success rate in resolving client escalations.

Previously, I managed operations at Founding Farmers, where I streamlined communication workflows and improved service strategies, leading to a significant reduction in customer complaints. My educational background includes an A.S. in Communications and a Google Digital Marketing Professional Certificate, equipping me with the skills to drive impactful communication strategies.