Kaila Bovell-Lewis-Auty

Managed day-to-day administrative and customer-facing operations for an academy supporting 200+ students. Served as the primary point of contact for parents, students, staff and suppliers, managing enquiries, bookings, trials and ongoing customer support.

Oversaw day-to-day operations across a multi-service site including restaurant, café, Airbnb accommodation, caravan site and boat hire. Led recruitment, hiring, onboarding, training, rotas and performance management across multiple teams.

Managed day-to-day restaurant operations and led a team of 9–11 staff, including an Assistant Manager and Bar Manager. Led recruitment, onboarding, training, rotas and ongoing team performance.

Managed reservations and guest flow using D-INE Maestro in a luxury fine-dining environment. Delivered personalised customer service while managing guest enquiries and seating during busy service periods.

Managed a 3-month expat experience programme, coordinating excursions, suppliers, cleaning services and participant support. Led 14-day international travel experiences for groups of 6–10 women, coordinating accommodation, transport, activities and local partners.

Supported structured administrative and digital documentation processes, including handling sensitive materials, updating project records, and coordinating information across departments.

Delivered premium customer service in a luxury retail environment, supporting sales targets, product presentation, and personalised client recommendations.

Completed CAPE and CXC qualifications in a range of subjects including Physical Education, Caribbean Studies, Environmental Science, Biology, French, Chemistry, Physics, Geography, English Language, and Mathematics.