Kaif Rafaela
@kaifrafaela
Dedicated client care executive with strong problem-solving skills.
IndiaWhat I'm looking for
I am a motivated professional with a strong background in client care and fraud analysis. My experience as a Client Care Executive at Webhelp allowed me to effectively address client issues, manage over 150 cases daily, and maintain high-quality performance standards. I take pride in my ability to communicate effectively and resolve problems efficiently, ensuring customer satisfaction.
Currently, I am working as a Fraud Analyst at Teleperformance, where I verify the authenticity of identity documents and ensure accuracy in fraud detection. My role involves analyzing visual elements and comparing them with reference originals, which has honed my attention to detail. I am also engaged in content moderation at IGT Solutions, where I monitor user-generated content to uphold community guidelines and safety standards.
Experience
Work history, roles, and key accomplishments
Process Associate - Content Moderation
IGT Solutions
Jan 2025 - Present (7 months)
Monitor and moderate user-generated content on the TEMU platform to ensure adherence to community guidelines and safety standards. Identify, flag, and escalate policy violations, including inappropriate or harmful content.
Fraud Analyst
Teleperformance
Aug 2023 - Dec 2023 (4 months)
Verified the authenticity of identity documents by analyzing visual elements (layout, fonts, images) and comparing them with reference originals. Ensured accuracy in fraud detection and document verification.
Client Care Executive
Webhelp
Oct 2022 - Feb 2023 (4 months)
Addressed client issues related to deliveries and collections, reviewed delivery data (scans, geocodes, and signatures), and provided resolutions or advised claims procedures. Handled 150+ cases daily, maintaining quality and performance benchmarks.
Education
Degrees, certifications, and relevant coursework
CBSE Board
10th Pass, General Studies
Completed 10th grade from the CBSE board, establishing foundational academic knowledge.
CBSE Board
12th Pass, General Studies
Completed 12th grade from the CBSE board, building upon secondary education.
DUDelhi University
Graduation, Unknown
Graduated from Delhi University, completing a degree program.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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