Kaif Khan
@kaifkhan1
Client Services professional at Accurate Background, guiding clients through screening workflows and resolving report disputes.
IndiaWhat I'm looking for
At Accurate Background, I serve as a point of contact for client accounts, guiding clients through onboarding, screening workflows, and FCRA requirements. I also resolve inquiries and escalations about report turnaround times, disputes, and adverse action procedures.
Previously, I supported customers at Fitterfly Healthtech Pvt. Ltd. and Hexaware Technologies, handling calls and emails, scheduling appointments, and resolving concerns. I’m seeking to bring my customer service experience and safety awareness to a Cabin Crew role.
Experience
Work history, roles, and key accomplishments
Client Services
Accurate Background
Mar 2025 - Present (1 year 7 months)
Served as a point of contact for client accounts, ensuring accurate and timely delivery of background check reports. Guided clients through onboarding, screening workflows, and compliance requirements such as FCRA guidelines.
Customer Support Associate
Fitterfly Healthtech Pvt. Ltd.
Mar 2024 - Jan 2025 (10 months)
Delivered high-quality customer assistance through calls and emails. Managed customer feedback, escalations, and resolution tracking efficiently.
Customer Service & Retention Representative
Aug 2022 - Mar 2024 (1 year 7 months)
Delivered exceptional service across multiple communication channels. Retained customers by resolving issues and providing personalized support.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Accounting and Finance, Accounting and Finance
Pursuing a Bachelor of Accounting and Finance degree from the University of Mumbai, expected to complete in June 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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