Kadijah Hydara
@kadijahhydara
IT Operations student providing customer-focused technical support and safety-first airport services.
United StatesWhat I'm looking for
I’m an IT Operations student currently pursuing a certification in IT Operations and Leadership Fundamentals. I bring hands-on experience supporting customers through technical help at a growing pace, alongside strong real-world service experience.
In my current role as a Customer Service Agent at TBI Airport Management, I assist passengers through security checkpoints, boarding, and airport navigation. I collaborate with airline staff, TSA, security teams, and medical personnel, while identifying and reporting accessibility and safety concerns according to policies and protocols.
Previously, I worked as a Parking Courtesy Officer and Customer Service Representative at All N1 Security Services. I conducted routine patrols, monitored for theft or unsafe conditions, handled high-volume customer inquiries, controlled traffic flow around security checkpoints, and reported safety hazards and operational concerns.
Earlier, I served as a Server at Hojeij Branded Foods, where I delivered exceptional customer service in a fast-paced environment. Across roles, I’m driven by empathy, reliability, problem-solving, and clear communication—so people feel supported and issues get resolved quickly.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
TBI Airport Management
Jan 2024 - Present (2 years 6 months)
Provided high-quality customer service to airport passengers, assisting with security checkpoints, boarding, and airport navigation. Coordinated with airline, TSA/security, and medical teams, and reported accessibility or safety concerns while managing escalations to resolve issues.
Parking Courtesy Officer
All N1 Security Services
Sep 2023 - Jan 2024 (4 months)
Conducted routine patrols of airport parking facilities to maintain safety and security, identifying and reporting theft, vandalism, accidents, and unsafe conditions. Provided a visible security presence and assisted visitors and staff with directions and information, including incident report writing.
Customer Service Representative
All N1 Security Services
Jan 2022 - Jun 2023 (1 year 5 months)
Resolved customer inquiries and issues using communication and problem-solving skills while handling high-volume call traffic. Managed passenger flow around airport security checkpoints, provided directions and special assistance, monitored flight information displays, and reported safety hazards to management.
Server
Hojeij Branded Foods
Feb 2019 - Mar 2020 (1 year 1 month)
Provided customer service in a fast-paced food service environment by supporting food preparation, cleanliness, and order accuracy. Collaborated with kitchen staff to communicate orders and served food and beverages promptly with a focus on guest needs.
Education
Degrees, certifications, and relevant coursework
Colorado State University
IT Operations & Leadership Fundamentals, Information Technology
Currently pursuing IT Operations and Leadership Fundamentals in Information Technology, expected in March 2026.
North Clayton High School
High school diploma
Earned a high school diploma in May 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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