Kaaliyah Stowe

I’m an operations and customer-focused professional with experience in banking operations, compliance-driven workflows, and high-volume documentation management. I’m at my best when I can turn messy processes into clear systems that customers and teams can rely on.

In my role as a Junior Clerk – Customer Due Diligence (KYC) & Operations, I supported a KYC remediation initiative involving 35,000+ customer records. I made daily impact through 80+ outbound customer calls per day to collect, verify, update, and maintain documentation while keeping confidentiality and accuracy front and center.

I also ensured operational consistency by reviewing records for discrepancies, resolving documentation issues, and escalating complex cases as needed. In parallel, I processed and verified 40+ deposits per shift, collaborating cross-functionally to maintain workflow efficiency and timely completion of operational tasks.

Most recently, as an Operations Coordinator, I built Google Sheets-based operational systems for a fleet of 50–60 rental vehicles. I coordinate bookings, payment tracking, compliance monitoring, and maintenance scheduling—and I create centralized tracking that improves visibility into availability, licensing, insurance renewals, and maintenance activities.