Zeanna Alexander

Respond to phone calls and email enquiries, manage reservations using booking systems, and assist with check-in and check-out procedures. Handle administrative tasks and day-to-day coordination to support smooth operations.

Supported daily business operations, prepared staff schedules, delegated tasks, and monitored team performance. Handled administrative updates, accounting records, marketing coordination, and inventory management.

Responded professionally to customer concerns, coordinated seating and table assignments, and maintained organized, clean, and safe work areas in line with health standards.

Built positive customer relationships by responding to requests and addressing concerns. Supported smooth daily service, including order handling, payments, and maintaining an organized environment.

Welcomed customers, recorded orders accurately, processed payments, and worked effectively with colleagues to provide reliable service in a busy environment. Followed health and safety procedures.

Welcomed arriving guests and provided information about accommodation, amenities, local attractions, and services. Maintained visitor records and followed security and access procedures.

Managed incoming calls, messages, and correspondence. Prepared reports, maintained organized filing systems, and prioritized administrative tasks to support office operations.

Completed a Certificate of Achievement in Guidance and Counselling in September 2022.

Completed Caribbean Advanced Proficiency Examination (CAPE / A Levels) in June 2018, with subjects including Communication Studies, Sociology, Physical Education and Sports, and Environmental Science.

Earned a High School Diploma / Caribbean Secondary Education Certificate (CSEC) in June 2016, with subjects including English, Office Administration, Information Technology, and Mathematics.