At CVS/CAREMARK, I direct workforce planning for specialty pharmacy operations, translating demand, productivity, staffing, and attendance assumptions into labor requirements and executive recommendations.
I launched 14 short-range planning models that standardize BE staffing forecasts and surface daily requirements, gaps, and execution risks. I also scaled BE planning from a three-site pilot into a repeatable weekly forecasting model for daily OT/VTO decisions.
As Senior Consultant, Analytics – Specialty (CAPPD), I quantified labor, capacity, KPI, and budget impacts of proposed initiatives and turned findings into executive recommendations and business cases.
Earlier, at CVS/CAREMARK, I automated recurring operational reporting, eliminating 5,000+ manual reports annually. At EXPRESS SCRIPTS (formerly MEDCO), I built a dynamic forecasting tool to model labor-cost impacts from changing volume, staffing, and productivity.

