Jyotika Arora
@jyotikaarora
I build clear, empathetic customer experiences through onboarding, client operations, and relationship management.
IndiaWhat I'm looking for
I've managed customer communication, onboarding, and operations across education, community, and client-service environments, with a focus on clear guidance and smooth experiences.
As Parent Representative Group Head at Shiv Nadar School, I served as the bridge between parents and school leadership, managing feedback loops, meetings, communication, and issue resolution.
Running a Children’s Newspaper branch, I handled client onboarding, subscription renewals, invoicing, parent communication, and relationship management. At Cuemath, I delivered engaging online sessions and ranked among the Top 5 teachers in India for enrolment conversions.
Earlier, as Operations Manager at Jyoti Tools, I managed workforce, operations, and client servicing while scaling turnover from ₹50 lakh to ₹2 crore in four years. I'm prepared to bring my organised, calm, and empathetic approach to a global remote SaaS Customer Success role.
Experience
Work history, roles, and key accomplishments
Customer Success & Community Lead
Multiple Roles
Jan 2014 - Dec 2025 (11 years 11 months)
Managed communication with parents, teachers, and service providers. Coordinated schedules, planning, and operations across multiple needs.
Owner
Children's Newspaper Branch
Jan 2022 - Dec 2024 (2 years 11 months)
Managed client onboarding, subscription renewals, and parent communication. Handled operations, invoicing, and relationship management.
Parent Representative Group Head
Shiv Nadar School
Jan 2022 - Dec 2024 (2 years 11 months)
Central bridge between parents and school leadership. Managed communication, feedback loops, meetings, and issue resolution.
Cuemath Teacher
Cuemath
Jan 2020 - Dec 2022 (2 years 11 months)
Conducted online sessions with exceptional clarity and engagement. Ranked Top 5 nationwide for enrolment conversions.
Operations Manager
Jyoti Tools
Jan 2009 - Dec 2013 (4 years 11 months)
Scaled business from ₹50 lakh to ₹2 crore. Managed workforce, operations, and client servicing.
Education
Degrees, certifications, and relevant coursework
IBS Gurgaon
Master of Business Administration, Marketing
Activities and societies: Scholarship Awardee
MBA in Marketing from IBS Gurgaon, completed in 2011, awarded a merit scholarship.
Manav Rachna
Bachelor of Engineering, Applied Electronics & Instrumentation
Bachelor of Engineering in Applied Electronics & Instrumentation from Manav Rachna, completed in 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Jyotika ?
You can contact Jyotika and 90k+ other talented remote workers on Himalayas.
Message JyotikaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
