Sergio Chlebecek

I am a seasoned technical support professional with extensive remote experience supporting consumer electronics and enterprise hardware. I have worked across multiple product divisions, advancing to senior roles and earning promotions for performance and customer satisfaction.

At Anker Innovations I troubleshoot a wide range of products, provide clear instructions to customers at all skill levels, perform follow-ups, and research solutions to ensure successful outcomes. At Apple I provided advanced assistance for devices and progressed from frontline phone support to senior-level phone and computer support.

As a tech supervisor at Guardzilla I managed a 10-person team, handled escalations, authored knowledge base articles, and maintained spreadsheets for meetings and analytics. I routinely handled tier 1 and tier 2 desk-side and remote support and served as primary contact for hardware, software, and telecommunications incidents.

I bring a 98%+ resolution success rate, strong documentation and training skills, and a practical, customer-focused approach to problem solving. I seek roles where I can apply my technical troubleshooting, help desk operations, and spreadsheet/data skills to improve support outcomes and team performance.