At Valley National Bank, I own end-to-end consumer and business digital onboarding operations, reducing manual intervention by 55% through workflow redesign and automation while increasing auto-decisioning by 10% through new data providers and decision logic.
I've led digital customer care, high-risk escalations, audit-ready processes, and a 10-person team across account opening and servicing. I partner with Product, Risk, and Engineering while overseeing platforms including Q2, Alloy, and Plaid to keep AML/KYC, fraud controls, and customer experience aligned.
