Julius Ngetich - Technical Field Support Analyst - Savannah Informatics Limited | Himalayas
JN
Open to opportunities

Julius Ngetich

@juliusngetich

Skilled Full Stack Developer with expertise in modern web technologies.

Kenya
Message

What I'm looking for

I am seeking a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a highly skilled Full Stack Developer with over three years of experience in web development. My expertise lies in HTML, Tailwind, SQL, JavaScript, and Python, complemented by a strong understanding of popular frameworks such as React, Next.js, and Express. I have a proven track record of developing efficient and user-friendly applications, with a focus on enhancing user experience and satisfaction.

Throughout my career, I have successfully collaborated with cross-functional teams to deliver high-quality projects. My role as a Technical Field Support Analyst allowed me to improve client satisfaction by enhancing CRM accuracy and tracking key performance indicators. Additionally, my internship at the Information and Communication Technology Authority provided me with hands-on experience in troubleshooting hardware and software issues, ensuring the security of IT systems, and managing network infrastructure.

Experience

Work history, roles, and key accomplishments

SL
Current

Technical Field Support Analyst

Savannah Informatics Limited

Jun 2024 - Present (1 year 1 month)

Collaborated with account managers to enhance ongoing client support and assistance, improving CRM accuracy and client satisfaction. Defined and tracked KPIs for customer success such as client retention and satisfaction scores, increasing revenue by driving sales.

II

ICT Officer-Internship

Information and Communication Technology Authority- ICTA

Nov 2021 - Dec 2022 (1 year 1 month)

Troubleshooted hardware and software issues including desktops, laptops, and printers. Ensured security of IT systems, including data backup and antivirus installation, and managed asset management systems by regularly updating them.

Education

Degrees, certifications, and relevant coursework

MT

Meru University of Science & Technology

Bachelor of Science, Mathematics & Computer Science

Studied Mathematics and Computer Science, gaining a strong foundation in both theoretical and practical aspects. Developed skills in programming, data analysis, and problem-solving relevant to the tech industry.

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