Julián SaidJS
Open to opportunities

Julián Said

@julinsaid

Client-focused professional with expertise in VIP management and sales.

Indonesia
Message

What I'm looking for

I am seeking a dynamic role that allows me to leverage my customer relationship skills and drive business growth in a collaborative environment.

I am a dedicated VIP Manager with a strong background in establishing and maintaining relationships with high-value customers. My experience spans various industries, including crypto, real estate, and telecommunications, where I have consistently maximized customer profitability and lifetime value. I thrive on developing tailored engagement strategies that enhance customer retention and satisfaction.

In my previous roles, I have successfully led teams, managed customer support operations, and optimized marketing campaigns. My ability to collaborate with cross-functional teams has resulted in improved service quality and increased revenue. I am passionate about leveraging my skills in sales, negotiation, and customer relationship management to drive business success.

Experience

Work history, roles, and key accomplishments

BR
Current

VIP Manager

Brainrockets

Jul 2024 - Present (1 year)

Responsible for establishing and maintaining relationships with high-value customers, maximizing profitability, and developing engagement strategies to enhance customer retention.

MC

Customer Support Team Leader

Metaspins - Crypto Casino

Feb 2023 - Feb 2024 (1 year)

Led a team of customer support representatives, collaborated with marketing and sales to improve customer satisfaction, and ensured high service quality.

WS

Junior Affiliate Manager

WIS - Web International Services

Feb 2021 - Sep 2022 (1 year 7 months)

Managed key affiliate accounts, negotiated deals to maximize revenue, and monitored performance indicators.

TS

VIP Manager

Tipico Sportsbetting

Oct 2017 - Mar 2019 (1 year 5 months)

Built relationships with VIP customers, developed retention strategies, and maximized customer engagement and revenue.

VO

Store Manager

Vodafone

Dec 2016 - Sep 2017 (9 months)

Managed daily store operations, controlled budgeting, and trained employees to improve performance.

Education

Degrees, certifications, and relevant coursework

WE

Weibelfeldschule

International Baccalaureate Diploma, General Education

2008 - 2009

Completed the International Baccalaureate Diploma, which provided a rigorous academic foundation and developed critical thinking and research skills.

Tech stack

Software and tools used professionally

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Julián Said - VIP Manager - Brainrockets | Himalayas