Julián Said
@julinsaid
Client-focused professional with expertise in VIP management and sales.
What I'm looking for
I am a dedicated VIP Manager with a strong background in establishing and maintaining relationships with high-value customers. My experience spans various industries, including crypto, real estate, and telecommunications, where I have consistently maximized customer profitability and lifetime value. I thrive on developing tailored engagement strategies that enhance customer retention and satisfaction.
In my previous roles, I have successfully led teams, managed customer support operations, and optimized marketing campaigns. My ability to collaborate with cross-functional teams has resulted in improved service quality and increased revenue. I am passionate about leveraging my skills in sales, negotiation, and customer relationship management to drive business success.
Experience
Work history, roles, and key accomplishments
VIP Manager
Brainrockets
Jul 2024 - Present (1 year)
Responsible for establishing and maintaining relationships with high-value customers, maximizing profitability, and developing engagement strategies to enhance customer retention.
Customer Support Team Leader
Metaspins - Crypto Casino
Feb 2023 - Feb 2024 (1 year)
Led a team of customer support representatives, collaborated with marketing and sales to improve customer satisfaction, and ensured high service quality.
Google Ads Specialist
Teleperformance
Oct 2022 - Jan 2023 (3 months)
Managed and optimized Google Ads campaigns, providing strategic insights to enhance ad performance and ROI.
Junior Affiliate Manager
WIS - Web International Services
Feb 2021 - Sep 2022 (1 year 7 months)
Managed key affiliate accounts, negotiated deals to maximize revenue, and monitored performance indicators.
Real Estate Agent & Co-Founder
Quicklets & Malta-Homes
Feb 2019 - Jan 2021 (1 year 11 months)
Co-founded a property advertising company, specializing in SEO and social media marketing, while managing property sales and leases.
VIP Manager
Tipico Sportsbetting
Oct 2017 - Mar 2019 (1 year 5 months)
Built relationships with VIP customers, developed retention strategies, and maximized customer engagement and revenue.
Store Manager
Vodafone
Dec 2016 - Sep 2017 (9 months)
Managed daily store operations, controlled budgeting, and trained employees to improve performance.
Sales Representative & Sales Coach
Vodafone
Dec 2013 - Dec 2016 (3 years)
Trained new hires, designed onboarding programs, and developed effective sales strategies.
Sergeant, Unit Leader & Instructor
German Federal Armed Forces
Sep 2009 - Aug 2013 (3 years 11 months)
Led a unit of soldiers, served as a self-defense instructor, and completed a deployment in Afghanistan.
Education
Degrees, certifications, and relevant coursework
Weibelfeldschule
International Baccalaureate Diploma, General Education
2008 - 2009
Completed the International Baccalaureate Diploma, which provided a rigorous academic foundation and developed critical thinking and research skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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