Open to opportunities

juliet matumbai

@julietmatumbai

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Detail-oriented Operations Associate with expertise in executive support.

Kenya

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What I'm looking for

I seek a role that allows me to streamline processes and enhance productivity while empowering others through my work.

I am a detail-oriented and tech-savvy Operations Associate with a strong background in executive support, office administration, and operations. Currently, I support Uber through Fuzu, providing backend operations and logistical support. My experience includes handling confidential data, managing schedules, coordinating procurement, and streamlining office processes. I am committed to delivering efficient, organized, and people-centered solutions in both fast-paced corporate and mission-driven environments.

In my recent role at Toloka AI, I have been instrumental in supporting backend processes and logistics, ensuring accuracy and compliance with operational standards. My responsibilities include managing rider and driver data, supporting onboarding processes, and collaborating with internal teams to improve workflow efficiency. Previously, as an Office Administrator at Generation Tyres Ltd, I provided comprehensive administrative support to senior management, managed executive calendars, and coordinated procurement while ensuring strict adherence to privacy standards.

My educational background includes a Diploma in ICT Management and a Diploma in Tour Guiding and Administration. I am passionate about empowering others through education and community engagement, and I strive to leverage technology to enhance workplace efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate/Data Annotator

Current

Toloka AI

May 2023 - Present (2 years 2 months)

Assigned to Toloka as part of the Toloka Annotators team, supporting backend processes and logistics. Managed rider and driver data to ensure accuracy and compliance with Toloka operational standards. Supported onboarding processes, documentation review, and resolution of operational issues.

Data Annotation Backend Logistics Support Data Management Compliance Onboarding Documentation Review

Office Administrator

Generation Tyres Ltd

Mar 2022 - Apr 2023 (1 year 1 month)

Provided comprehensive administrative support to senior management, ensuring seamless office operations and communication. Managed executive calendars, scheduled appointments, and coordinated procurement, invoices, and expense reports. Handled sensitive and confidential records while developing and maintaining digital and physical filing systems.

Administrative Support Office Management Calendar Management Procurement Digital Filing Systems

Volunteer

Empower The World Foundation

Sep 2021 - Feb 2022 (5 months)

Supported program coordination and data collection for educational initiatives focused on underprivileged children. Facilitated communication between schools, communities, and stakeholders to ensure smooth project implementation. Assisted with organizing fundraising events and managing sponsorship logistics.

Program Coordination Data Collection Stakeholder Management Implementation Event Management Fundraising

Education

Degrees, certifications, and relevant coursework

Institute of Advanced Technology

Diploma in ICT Management, ICT Management

Completed a comprehensive program focusing on Information and Communication Technology Management. Gained expertise in various aspects of ICT, preparing for roles in technology and administration.

Kenya Utalii College

Diploma in Tour Guiding and Admin, Tour Guiding and Administration

Acquired specialized knowledge in tour guiding and administration, covering aspects of tourism, hospitality, and administrative practices. Developed skills essential for managing tours and related logistical operations.