Open to opportunities

Juliet A

@julieta

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Results-driven Business Analyst specializing in AI, process transformation, and ServiceNow integrations.

United States

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What I'm looking for

I seek a role where I can drive AI-enabled process transformation, lead ServiceNow or product initiatives, collaborate cross-functionally, and deliver measurable automation and efficiency improvements.

I am a results-driven Business Analyst with 5+ years collaborating across product management, operations, and engineering to elicit requirements, document processes, and drive product implementations in Agile and Waterfall environments. I serve as a subject matter expert and stakeholder liaison, translating business and technical needs into user stories, acceptance criteria, process flows, and training materials while coordinating UAT and validating enhancements to ensure compliant delivery.

I have led AI/ML integration efforts, ServiceNow ITSM/HRSD program initiatives, and enterprise process transformations that reduced manual processing time and improved CMDB/data accuracy and SLA performance. I am passionate about identifying automation and process optimization opportunities, delivering measurable improvements in product performance, scalability, and user adoption.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

ADEPT Force Group

Oct 2024 - Present (1 year 5 months)

Partnered with product, operations, and engineering in Agile Scrum to gather requirements, map processes, and validate sprint deliverables; produced documentation and training materials to drive adoption and streamline workflows.

Requirements Analysis User Stories UAT Process Mapping ServiceNow Jira Excel Stakeholder Management

Senior Business Analyst

Booz Allen Hamilton

Feb 2023 - Oct 2024 (1 year 8 months)

Led AI/ML requirements and process transformation for a federal agency, coordinating stakeholders and validating models in UAT to deliver predictive automation that reduced manual case processing time by 31%.

Requirements Analysis UAT Visio Excel ServiceNow

ServiceNow HRSD Analyst

BB&E Consulting Engineers & Professionals

Mar 2021 - Feb 2023 (1 year 11 months)

Led ITIL-aligned ServiceNow HRSD and ITSM initiatives, improving CMDB data accuracy by 38% and reducing configuration drift by 27% while raising SLA performance to 94%.

ServiceNow ITSM ITIL Process Improvement Excel SharePoint

Senior Project Analyst

Patriot Enterprises, LLC

Jan 2018 - Mar 2021 (3 years 2 months)

Provided project analytics and PMO support for eight concurrent IT infrastructure projects, producing executive dashboards and ensuring schedule and data integrity across Agile and Waterfall initiatives.

Project Management Microsoft Project Jira Reporting Risk Analysis Excel SharePoint

Program & Operations Coordinator

U.S. Army Recruiting Command

Apr 2014 - Jan 2018 (3 years 9 months)

Led Tier 2 IT operations and process standardization across five sites, maintaining 95%+ SLA compliance and reducing duplicate incident submissions by 18% through workflow and training improvements.