Julie Cortino

As a seasoned customer success and experience expert, I leverage my extensive experience in customer operations leadership and data-driven decision-making to drive business growth and enhance customer engagement. With a proven track record of leading teams, implementing innovative technologies, and fostering collaboration across cross-functional teams, I excel in optimizing customer experiences and driving product improvements.

With a strong background in customer success management, CRM, and strategic planning, I deliver exceptional service and elevate team success. My expertise in customer engagement strategies, digital marketing, and data analysis enables me to develop customer-centric approaches that optimize business outcomes.

Throughout my career, I have successfully implemented AI-driven chatbot technology, managed Shopify sales channels, and developed customer engagement frameworks, resulting in significant increases in customer satisfaction scores, retention, and online sales.