Open to opportunities

Julia Tav

@juliatav

Message

Experienced administrative professional specializing in remote customer service.

Portugal

Message

What I'm looking for

I seek remote administrative work where I can leverage my CRM, data accuracy, multitasking and client-facing skills in a collaborative, empathetic environment with opportunities for stable, long-term contribution.

I am a seasoned administrative and customer-service professional with over 10 years' experience across healthcare, events, hospitality, and digital marketing. I combine strong administrative, data management and CRM skills with digital marketing, content writing and translation experience, delivering accurate records, coordinated follow-ups, and improved operational efficiencies.

I have worked remotely and in-person, supporting clients with confidentiality and empathy, booking meetings, moderating content with SEO best practices, and providing direct client care and support. I am seeking to return to administrative work in remote roles where I can apply my multitasking, data accuracy and communication strengths.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Manager

Current

Ethinohs.com

Jan 2023 - Present (2 years 11 months)

Designed responsive websites and implemented digital marketing strategies, reviewed and moderated SEO-optimised content, and integrated social media to increase engagement while ensuring cross-browser functionality.

Digital Marketing SEO Content Writing Analytics Content Moderation

Support Worker

Prosperos Health Care

Jan 2021 - Oct 2022 (1 year 9 months)

Provided emotional and social support to people with mental illness, maintained confidential records, liaised with organisations, and registered activities to update care teams across shifts.

client support RIO System Empathy

Care Assistant / Personal Assistant

Dean Healthcare

Sep 2019 - Feb 2022 (2 years 5 months)

Delivered person-centred care for individuals with complex mental health needs, managed appointments and medication support, escorted residents to services, and documented shift activities for handovers.

Personal Care Documentation Confidentiality

Duty Officer

BRC Health Care

Feb 2021 - Apr 2021 (2 months)

Handled inbound enquiries, provided empathetic client support, recorded updates in RIO, coordinated with teams and partners, and contributed to issue prevention and service improvements.

Customer Service RIO System Data Entry Team Coordination Confidentiality

Freelance Marketing & Support

Multiple Agencies

Jan 2014 - Jul 2019 (5 years 6 months)

Provided marketing, promotions, customer support, translation, SDR and administrative services across events and industries, managed leads and organized logistics, and maintained shared digital files and budgets.

Event Management Customer Support Translation Sales Development Lead Generation Administrative Support Google Drive Budgeting

Administrative Assistant

Hotel Vilamarcopacabana

Jan 2013 - Dec 2014 (1 year 11 months)

Managed bookkeeping, invoicing, supplier negotiations and reconciliations, reduced supplier costs and staff debts, maintained finance records, and provided secretariat and recruitment support.