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Julia Resende 朱丽雅

@juliaresende

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I am an operations professional focused on process optimization and exceptional global customer experience.

Brazil

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What I'm looking for

I seek a role in global technology operations where I can apply communication, organizational, and problem-solving skills to optimize processes, improve user satisfaction, and grow in intercultural, fast-paced teams.

I am a dynamic, adaptable professional experienced in intercultural project management, logistics, and customer experience enhancement.

I have managed complex international documentation and visa procedures at a visa consultancy, coordinated logistics for international educational events, and supported luxury travel operations—optimizing workflows and improving client satisfaction.

I am fluent in Portuguese and English, proficient in Mandarin (HSK 4/5) and intermediate Spanish, and I work as a freelance translator and Mandarin tutor, creating personalized learning materials. I hold a Bachelor's in Tourism (Federal University of Minas Gerais) and completed Chinese language studies at Huazhong University of Science and Technology.

I seek to bring my analytical mindset, attention to detail, and process-optimization focus to global technology operations or operations teams to improve processes and user satisfaction.