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@juliaresende
I am an operations professional focused on process optimization and exceptional global customer experience.
I am a dynamic, adaptable professional experienced in intercultural project management, logistics, and customer experience enhancement.
I have managed complex international documentation and visa procedures at a visa consultancy, coordinated logistics for international educational events, and supported luxury travel operations—optimizing workflows and improving client satisfaction.
I am fluent in Portuguese and English, proficient in Mandarin (HSK 4/5) and intermediate Spanish, and I work as a freelance translator and Mandarin tutor, creating personalized learning materials. I hold a Bachelor's in Tourism (Federal University of Minas Gerais) and completed Chinese language studies at Huazhong University of Science and Technology.
I seek to bring my analytical mindset, attention to detail, and process-optimization focus to global technology operations or operations teams to improve processes and user satisfaction.
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Work history, roles, and key accomplishments
Freelance
Jan 2021 - Present (4 years 10 months)
Performed educational content translations and delivered Mandarin tutoring to beginners, creating personalized learning materials and language support strategies. Adapted content for learners and improved clarity of instructional materials.
Teresa Perez Tours
Jun 2024 - Jul 2024 (1 month)
Provided operational support to luxury travel consultants, assisting with airfare, hotel, and car rental quotes and bookings. Developed personalized presentation materials to enhance client communication and service quality.
Mundial Vistos
Apr 2024 - Jun 2024 (2 months)
Managed complex international documentation and visa procedures, ensuring compliance and timely submissions. Coordinated administrative reviews and deadlines to optimize workflow for global clients.
Hello Study Intercâmbio
Nov 2021 - Mar 2024 (2 years 4 months)
Coordinated logistics for international educational events and optimized application and documentation processes to improve efficiency and student satisfaction. Communicated with foreign institutions and managed service-related processes to enhance customer experience.
Degrees, certifications, and relevant coursework
Chinese Language Studies, Chinese Language Studies
2024 - 2025
Chinese language studies at Huazhong University of Science and Technology in Wuhan during 2024–2025.
Bachelor of Tourism, Tourism
2017 - 2023
Bachelor's in Tourism at the Federal University of Minas Gerais from 2017 to 2023.
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