Julia Resende 朱丽雅

@juliaresende

Message

I am an operations professional focused on process optimization and exceptional global customer experience.

Brazil

Message

What I'm looking for

I seek a role in global technology operations where I can apply communication, organizational, and problem-solving skills to optimize processes, improve user satisfaction, and grow in intercultural, fast-paced teams.

I am a dynamic, adaptable professional experienced in intercultural project management, logistics, and customer experience enhancement.

I have managed complex international documentation and visa procedures at a visa consultancy, coordinated logistics for international educational events, and supported luxury travel operations—optimizing workflows and improving client satisfaction.

I am fluent in Portuguese and English, proficient in Mandarin (HSK 4/5) and intermediate Spanish, and I work as a freelance translator and Mandarin tutor, creating personalized learning materials. I hold a Bachelor's in Tourism (Federal University of Minas Gerais) and completed Chinese language studies at Huazhong University of Science and Technology.

I seek to bring my analytical mindset, attention to detail, and process-optimization focus to global technology operations or operations teams to improve processes and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator & Mandarin Tutor

Current

Freelance

Jan 2021 - Present (4 years 7 months)

Performed educational content translations and delivered Mandarin tutoring to beginners, creating personalized learning materials and language support strategies. Adapted content for learners and improved clarity of instructional materials.

Translation Curriculum Development Lesson planning Cross Cultural Communication Tutoring

Travel Consultant Trainee

Teresa Perez Tours

Jun 2024 - Jul 2024 (1 month)

Provided operational support to luxury travel consultants, assisting with airfare, hotel, and car rental quotes and bookings. Developed personalized presentation materials to enhance client communication and service quality.

Client Communication Customer Service Attention To Detail

Visa Consultant

Mundial Vistos

Apr 2024 - Jun 2024 (2 months)

Managed complex international documentation and visa procedures, ensuring compliance and timely submissions. Coordinated administrative reviews and deadlines to optimize workflow for global clients.

Visa Processing Documentation Management Compliance Client Communication Process Optimization Attention To Detail

Exchange Program & Sales Assistant

Hello Study Intercâmbio

Nov 2021 - Mar 2024 (2 years 4 months)

Coordinated logistics for international educational events and optimized application and documentation processes to improve efficiency and student satisfaction. Communicated with foreign institutions and managed service-related processes to enhance customer experience.

Logistics Coordination Customer Experience Sales Support Event Coordination Process Optimization